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FAQ


Note : Please make sure you installed the latest update of the product. The required updates are listed in the FAQ of each product.

Remember to check the Arturia forums, in many cases instant solutions to the more common issues can be found instantly.



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Carre Couleur Storm



This might be a problem with the audio library of Storm 3.0 on Mac OS X (only). If this is the case, you can download a patch here:
ftp://ftp2.arturia.com/storm/StormAudioLibrary.sit
To install it, locate the Storm application file, and do a control + clic on it.
Then choose "show package content", and replace the library in :
"Contents/Resources/Java/libmstr3.jnilib"

Some conflicts can exist with certain MIDI keyboards. Go into the menu "Settings -> Audio & MIDI", and disable all the MIDI attachments. If the interface no longer shuts down, it means that a compatibility problem exists between STORM and one of your Midi peripherals. Try to isolate the attachment and let us know its name as well as the name of its maker.

This problem is a bug of the Java environment. The Storm installer automatically installs a virtual java machine: JRE (Java Runtime Environment 1.5.0). There is a bug in this version which appears if a certain type of font style that is not supported by the JRE was installed on your computer. You can either find the font style that is not supported and delete it, or update the virtual Java machine.
The first solution being very tiresome, it is highly recommended to update the virtual Java machine. The last version of the JRE 1.5 can be found here:
http://www.java.com/en/download/index.jsp
Attention: In order for Storm to notice the latest JRE, you must install the following patch:
ftp://ftp2.arturia.com/storm/Storm3PatchJRE.exe
Otherwise, Storm will continue to use the older version of the JRE.

On certain computers, the Storm installer cannot install the JRE (Java Runtime Environment). Therefore Storm cannot start. To resolve this problem, all you have to do is download and install the last version of JRE 1.5:
http://www.java.com/en/download/index.jsp
Attention: For Storm to notice the latest JRE, you must install the following patch:
ftp://ftp2.arturia.com/storm/Storm3PatchJRE.exe
Otherwise, Storm continues to use the older version of the JRE.

Storm doesn't support audio latency (audio buffer length) that is too low. In Storm, go into the menu "Settings -> Audio & MIDI". If you use a DirectX driver, a "Latency" fader is available; increase it little by little until the cracking disappears. If you wish to use an ASIO driver, you can launch your driver's configuration panel thanks to the button "ASIO control" located to the right of the "Latency" fader. In the configuration panel, you should be able to change the audio latency (audio buffer length). It is suggested to use an audio buffer length of at least 1024 samples. This corresponds to an audio latency of about 25 ms (for a sample rate of 44100Hz).

The real time generation of sound demands a lot of CPU resources. Certain modules take up more than others: "Orpheus", "Shadow", "GMSynth", "Reverb" or "Vocoder". In the list of instruments and effects, a small gauge appears under each module to indicate its processor charge. In using several of the programs that monopolize CPU resources on an older machine, it is possible to saturate the processor. The CPU is thus close to 100% and cracking will appear in the sound. It is often possible to lightly diminish the CPU by increasing the latency (see below). Otherwise, there are only two solutions: delete a few modules on the rack or a change of computer.
If the problem appears on a newer machine, it is likely that the problem is linked to the audio latency. Storm doesn't support audio latency too weak. In Storm, go in the menu "Settings -> Audio & MIDI". If you use a DirectX driver, a "Latency" fader is available; increase it little by little until the cracking disappears. If you wish to use an ASIO driver, you can launch your driver's configuration panel thanks to the button "ASIO control" located to the right of the "Latency" fader. In the configuration panel, you should be able to change the audio latency (audio buffer length). It is suggested to use an audio buffer length of at least 1024 samples. This corresponds to an audio latency of about 25 ms (for a sample rate of 44100Hz).

In Storm 3.0, you can work with 2 types of data: patterns or MIDI sequences. You can connect the factory patterns or patterns you will have created/modified to create a piece. It is not possible to create or modify a pattern using an external MIDI device. To edit a pattern, you must use the graphical interface of the module or use the Piano Roll of Storm.
You can also create a MIDI sequence zone for an instrument on the sequencer. Simply select the channel number you wish on the top of the track corresponding to this instrument in the Storm sequencer. The simplest method is to choose Omni (reception in all channels) and select the track by clicking on it. The sound of the instrument chosen is thus immediately available to the keyboard (Attention: verify once again that the MIDI input is correctly selected in the Storm Audio and MIDI preferences panel). To record what you play under the MIDI sequence format, select an ensemble of measures on the track corresponding to the instrument chosen in the Storm sequencer. Right-click (CTRL+Click in Macintosh) on the selection and choose the option "Create a MIDI sequence" in the contextual menu. When the MIDI sequence is created, place the playback head in front of the sequence and click on the record button on the Control bar. Now, click on play and begin to play on the keyboard; everything that you play will be recorded in the MIDI sequence.

When the studio flickers, it means that the audio driver is not correctly loaded. Go into the Preferences-> Options Audio and MIDI menu. Verify that an output audio is selected. If an audio output is selected, the driver is possibly already used by another software audio. In this case, try to change the driver.

Storm 3.0 is not VST compatible. It is, however, Rewire compatible. VST is a communication protocol designed for plug-ins. Rewire is a communication protocol better adapted for autonomous applications such as Storm. Most sequencers (Cubase SX, Nuendo, Logic Audio, Digital Performer,...) and autonomous applications (Live, Reason...) support Rewire.

It is possible to use audio samples in 3 Storm modules: H30+, Eztrack and Scratch. You can easily pose the audio samples on the H30+ grill by dragging & dropping in order to play them. H30+ contains 4 voices. You can create sample loops in different patterns then connect the patterns in your piece. The speciality of the H30+ module is the sample's "Time-stretcher" (changing the tempo without changing the pitch) and the sample 's "Pitch-shifter" to a pitch fixed by the Kepler module. EZtrack permits you to save while playing Live. It also allows you to play samples at a precise moment in the piece or play a really long sample. The Scratch module allows you to "scratch" on an audio sample.

A standard sound card offers a DirectX driver that is sufficient to use Storm. The audio output will be good since it is Storm that generates the sound. Your sound card simply serves to translate the sound. The translation of that sound can slightly vary in quality due to the card, but you need a good listening system to hear the difference. The DirectX driver presents, however, an unavoidable inconvenience: latency. When you choose a DirectX driver in Storm ("Settings -> Audio & MIDI"), you will have access to a "Latency" fader that corresponds to the response time of the studio. If the latency is too weak, the sound card will no longer be able to translate the sound correctly and you will hear cracks in the sound. If the latency is too strong, your studio reacts to your changes with one second of lag time. It is often impossible to reduce this latency without having cracks in the sound.
In order to get rid of the latency, you must invest in a sound card more professional including an ASIO 2 driver. This assures a weak latency. If you install a card offering an ASIO driver, don't forget to change the "audio output" in the menu "Settings -> Audio & MIDI".

Storm works on all the systems no matter what sound card is present. It is possible to use a MIDI keyboard in Storm but it is not mandatory.

When you save Storm for the first time, your licence is automatically linked to the name that you used to save it. Before selling your version of Storm, it is important to delete all the data concerning you on our data base so that the new user can use the license to register it. To do this, send an email to our support team specifying the first and last name used to save the software as well as your licence number. We will do the rest.

When you register Storm for the first time, your license is automatically linked to the first and last name that you used to register it. If you need a new unlock key (when you change computers or re-install your hard disk), be sure you put your first and last name as you did the first time you registered Storm.
If you have bought a second-hand version of Storm, you can not register Storm with YOUR first and last name. Ask your provider the first and last name used the first time Storm was registered and send us an email stating the full name and the license number; specify that you wish to register the software under your name. We will the update our data base in order that you can register the software with your own name.

Sometimes, Storm can not connect to the key server. The server might be momentarily unavailable or may be having protections problems which stop Storm from connecting. The best option may simply be to do the operation manually.
To do this, click "Back" to return to the question "Are you connected to the internet" and respond "No". A file will thus be created. Save the file on you hard disk in an easy to find place (the Desktop or "My Documents"), then send the file to arturia_support@arturia.com. The file contains all the information necessary for the calculations of the key. As soon as we receive the file, we will send you the corresponding key.

You have to follow the offline registration procedure when lauching Storm. Respond "No" to the question "Are you connected to the internet". A file will thus be created. Save the file on you hard disk in an easy to find place (the Desktop or "My Documents"), then send this file to arturia_support@arturia.com. The file contains all the information necessary for the calculations of the key. As soon as we receive the file, we will send you the corresponding key.

The unlock key of the software depends upon:
- your license number
- your first and last name
- the Seed number (the identifier of the computer calculated by Storm)

The Seed number is an identifier calculated by Storm during the software's registration phase. This number could have changed if you re-installed/updated your OS or you installed Storm on a new computer. In this case, you will need a new key which corresponds to the new seed number.
You should be brought to the registration page when you launch the software. Choose to "register now" and fill in the fields. If your computer is connected to the internet, respond "Yes" to the question "Are you connected to the Internet?". Everything will then be done automatically.
If you are not connected to the internet, respond "No". In this case a file will be created. Save the file on your hard disk in an easy to find place (the Desktop or "My Documents"), then send this file to arturia_support@arturia.com. The file contains all the information necessary for the calculations of the key. As soon as we receive the file, we will send you the corresponding key.

Normally, when you launch the software you will be brought to the registration page. Choose to "Register now" and fill in the fields. If your computer is connected to the internet, respond "Yes" to the question "Are you connected to the Internet?". Everything will then be done automatically.
If you are not connected to the internet, respond "No". In this case, a file will be created. Save the file on you hard disk in an easy to find place (the Desktop or "My Documents"), then send this file to arturia_support@arturia.com. The file contains all the information necessary for the calculations of the key. As soon as we receive the file, we will send you the corresponding key.



While filling out this form, be as precise as possible, so that our support staff can identify your problem and reply rapidly to your request.

Remember to read the FAQ's and to check the Arturia forums, in many cases instant solutions to the more common issues can be found instantly.

Important notice:
During summer, the technical support team will be reduced, this might cause some delay in the proceeding of your requests. We'd like to apologise for any inconvenience. Please check that the answer of your question is not already in the FAQ of our website before contacting us.

Best regards,

Arturia Support Team.

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