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Error: "Soft-eLicenser has been changed or corrupted". Therefore my license is greyed or not appearing anymore.

Views: 9967

This message occurs at the eLicenser Control Center launch when a consequent change has been made to your system, such as mainboard change, OS migration, or data migration (especially Mac users). The Soft-eLicenser virtual dongle is computed on various computer elements, and some changes can lead to Soft-eLicenser "corruption".

Fortunately, this is easily repairable:

  • connect under your account;
  • click on the [Technical Support inquiry] button;
  • fill the form, including your Soft-eLicenser serial number;
  • a technician from Arturia will generate a repair authorization, allowing you to use the "Repair" function in the eLicenser Control Center ("Actions" menu).

 

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