Search:     Advanced search

Any of the words entered
All of the words entered
Browse by category:

How to report a crash ?

Views: 1476

How to report a crash ?

First, Make sure to install directly from the latest updates, in this strict order:

  1. Synthesizer
  2. eLicenser Control Center

Second, (If sill a crash), we need the information below:

  1. Reproduction frequency of the problem ?
  2. Is this issue happens on all presets ? 2.a. If not, please specify the preset Name.
  3. More details about your Customers System?

    • OS 32bit/64bit*
    • DAW version*
    • Plug-in version*
    • Driver
    • sample rate
    • RAM
    • Buffer audio

  4. If possible, provide a step by step way to reproduce this crash.

  5. Send us a screenCast (Picture is better than thousand words) -- easy tools:
  6. The Crash LOG

You can send the informations to: [


After the crash report, you will receive a BUG ticket number referring to this issue.
This problem will be corrected in the next versions.

Others in this Category
document Do I need to install every updates or can I just install the latest one?
document Error: "The following install step failed: run postflight script (...)"
document Wich Power Supply (PSU) ?
document synsoacc.dll could not be located on the system
document Spark 2 - Project compatibility
Most viewed
document How to authorize my virtual instrument?
01 Jan, 1970
document How to transfer the license from one com...
01 Jan, 1970
document Error: "No Soft-eLicenser can be found"
01 Jan, 1970
document My question is not listed here, how can ...
01 Jan, 1970
document The plug-in does not appear in Logic Pro
01 Jan, 1970
Recent articles
document Spark Authorization
01 Jan, 1970
document How to install My Spark Virtual instrume...
01 Jan, 1970
document Spark 2 User Presets import from Spark E...
01 Jan, 1970
document Spark 2 - Project compatibility
01 Jan, 1970
document Spark 2 - Upgrade
01 Jan, 1970