Arturia Forums
Harware Legacy versions => Origin => Origin Technical Issues => Topic started by: midimatik on January 27, 2013, 02:33:43 pm
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I tried to update today for several times. Every time
the Software says that there was a "non critical DSP Problem" during the Update.
Using a Mac with 10.7.5
Ideas?
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Is your Origin still working after these update attempts?
Is it a keyboard or a desktop?
Also I need the update logs to be able to diagnose what is not working.
To get these logs when using Origin Connection 1.4 (the one coming with the 1.4.1 update package):
- open Origin Connection
- open the menu File
- select the entry "Open The Logs folder"
- this open a finder window which shows the content of a folder named "Origin Connection". You should find there 2 files and a folder named "log_archives".
- select everything that is the sub folder *and* the 2 files
- compress them and attach the archive to your mail
To get these logs when using an older version of Origin Connection:
- manually open the folder which contains these logs.
The log files are available here:
PC XP:
C:\Documents and Settings\"user_name"\Application Data\Origin Connection
PC Vista:
C:\Users\"user_name"\AppData\Roaming\Origin Connection
Mac:
/Users/"user_name"/Library/Origin Connection
On a Mac running Mac OS 10.8 the folder is hidden in a Finder window. Then the simplest way to find the Logs folder is to install Origin Connection 1.4.
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Hello Philippe,
i tried the procedure Yesterday on my Win7 Laptop and it worked without any Problems ::)
But i will answer your Questions to check out what was wrong with the Mac Connection.
1. Yes, i restarted the Origin and it worked as usual but the Firmware was still 1.3.5
Tried it several times...
2. Origin is a desktop Version.
3. In the Log File Folder is only 1 File + sub Folder ?1?
Where should i send the Mail with the Files to? Please send me a mail Adress...
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You should find under the text box where you edit a post to this forum a widget with a text like "attachments and other options". Click on this widget and you'll find there the way to attach a file.
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Okay, here are the files...
The file ending with***h29.log is the one "above" the sub folder, were normaly should have been two...
Hope this helps!
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Hello midimatik,
I've attached to this post a Mac version of Origin Connection with added log traces so that I can analyse what's going wrong with your update. So if you could give a try to this version and send me again the logs it could give me valuable hints to solve your case.
Thx
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Salut Philippe,
Pardon de déterrer ce topic longtemps après et pardon de parler en français.
Je me décide enfin à mettre à jour mon Origin Desktop de 1.3.5 à 1.4.1, et je rencontre les mêmes symptômes que midimatik. Je suis sous Windows XP, et l'erreur concerne aussi le DSP au même endroit que midimatik.
Je suis prêt à essayer avec une version verbeuse d'Origin Connection sous XP.
Merci pour ton aide,
PJ (ancien bêta-testeur fût une époque)