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DRUMS => Spark => Spark Users Community => Topic started by: LADO on May 14, 2013, 10:36:44 pm

Title: Spark Le crashes very often (Error message foto included)
Post by: LADO on May 14, 2013, 10:36:44 pm
This is the message wich appears very often.
I am using fl studio with a lot of hardware and grooveboxes etc. never had problems.

Anybody familiar with this kind of error?

Cheers
Title: Re: Spark Le crashes very often (Error message foto included)
Post by: Kevin on May 15, 2013, 08:17:34 am
Hi,
what version of Spark are you using?
If you are using 1.6.1, please give a try to 1.6.1.1 (http://www.arturia.com/downloads/spark/rc/1.6.1.1/rc2/), it should solve your problem.
Title: Re: Spark Le crashes very often (Error message foto included)
Post by: LADO on May 15, 2013, 11:26:51 am
I installed cd wich comes with spark LE.

it does the same as a standalone and plus when i press update spark controller it says its not connected,but i see that  it is.
I downloaded update from your arturiaweb site and with it does the same and when i press update spark controller it starts but stops on 1 %.

Any ides ?

Title: Re: Spark Le crashes very often (Error message foto included)
Post by: LADO on May 15, 2013, 12:15:53 pm
just checked 1.6.1 doing the same.

Can anybody help me please ?!
Title: Re: Spark Le crashes very often (Error message foto included)
Post by: Kevin on May 15, 2013, 12:56:01 pm
Normally you can not update SparkLE controller with Spark software.
But you are not the first one to report this problem.
So far I am not able to reproduce it :(.
Did you try with 1.6.1.1 (http://www.arturia.com/downloads/spark/rc/1.6.1.1/rc2/)?
Title: Re: Spark Le crashes very often (Error message foto included)
Post by: LADO on May 15, 2013, 04:07:19 pm
I tried with its own cd and when i try to update it says its not connected,when i tried with with the update u gave me,it freezes on 1%.

So it means that i payed 250 euro in a gear wich works with the errors???

I want to use it in my live and every  time it freezes during my show i should say to the people that its not working properly or i donot understand .... WTF !!!!

I swear its my last time i bought something from arturia.
Title: Re: Spark Le crashes very often (Error message foto included)
Post by: Kevin on May 15, 2013, 04:38:46 pm
I will do my best to fix this problem ASAP.
I need to find what could be wrong.

Can you tell me exactly the version of the controller?
You can get it in Spark about panel (Click on the Spark logo in the center panel to show it).

thanks in advance
Kevin
Title: Re: Spark Le crashes very often (Error message foto included)
Post by: LADO on May 16, 2013, 12:15:15 am
Thanks for your help,but i hope you understand me too ...

My version of spark is : 1.6.1.1 Build 186 32 bit

Controller version 1.0.0.0


Thanks a lot.

Title: Re: Spark Le crashes very often (Error message foto included)
Post by: LADO on May 16, 2013, 01:18:16 am
i am just sitting whole day and trying to figure out but nothing.
It freezes every 5 minutes.
Title: Re: Spark Le crashes very often (Error message foto included)
Post by: LADO on May 16, 2013, 01:39:49 am
i tried ableton and it even says that it cannot connect to the controller.
I tried standalone mode,fl studio and abeton.

Title: Re: Spark Le crashes very often (Error message foto included)
Post by: Kevin on May 16, 2013, 08:54:11 am
Hi,
yes I understand that you can be frustrated by buying something that is not working.
I hope we will find a solution :).
To update your firmware you can use this application (http://www.arturia.com/downloads/SparkLE/fw_update/).
To be able to connect in Ableton, you have to make sure SparkLE port are disabled in Ableton (see attached screenshot).
What do you mean exactly by "It freezes every 5 minutes"?
Title: Re: Spark Le crashes very often (Error message foto included)
Post by: LADO on May 16, 2013, 11:18:12 am
i downloaded exe file of update,but it says controller not plugged,but it is plugged.

Title: Re: Spark Le crashes very often (Error message foto included)
Post by: LADO on May 16, 2013, 11:22:03 am
it freezes like i showed you error picture before.
Title: Re: Spark Le crashes very often (Error message foto included)
Post by: Kevin on May 16, 2013, 11:32:51 am
i downloaded exe file of update,but it says controller not plugged,but it is plugged.
What is the Windows version you are running?
do you have any other MIDI application opened that could have open SparkLE MIDI port?
Title: Re: Spark Le crashes very often (Error message foto included)
Post by: Kevin on May 16, 2013, 11:33:22 am
it freezes like i showed you error picture before.
what are the sample rate and audio buffer size you are using?
Title: Re: Spark Le crashes very often (Error message foto included)
Post by: LADO on May 16, 2013, 11:37:38 am
updated started from the file u gave me (sparkle upadater) and after 2 % it turned off and now spark is not working at all.

8 big squares on the spark are lighting all the time :) and the mode button is turned off now(Where sparke and midi is on the cotroller)

I am using windows 7 and now spark stopped to work at all
Title: Re: Spark Le crashes very often (Error message foto included)
Post by: Kevin on May 16, 2013, 11:51:36 am
When the update does not run up to its end the controller stays in update mode.
You should be able to run the updater again and finish the process.
Title: Re: Spark Le crashes very often (Error message foto included)
Post by: LADO on May 16, 2013, 12:00:21 pm
its looks like this right now.


Title: Re: Spark Le crashes very often (Error message foto included)
Post by: LADO on May 16, 2013, 12:01:07 pm
and if i try to run sparkle updater is says SPARKLE CONTROLLER NOT PLUGGED

Title: Re: Spark Le crashes very often (Error message foto included)
Post by: LADO on May 16, 2013, 12:40:09 pm
so ????
Title: Re: Spark Le crashes very often (Error message foto included)
Post by: Kevin on May 16, 2013, 01:15:45 pm
Can you check in the Windows Device Manager?
In the "Sound, video and game controllers" section.
You should get something like that.
Title: Re: Spark Le crashes very often (Error message foto included)
Post by: LADO on May 16, 2013, 03:12:40 pm
i went in the shop and ordered new one for tommorow
Title: Re: Spark Le crashes very often (Error message foto included)
Post by: Kevin on May 16, 2013, 03:40:18 pm
Hmmm,
this is really weird.
I have not a production unit for the moment, I have only prototypes and development units.
I will do my best to get one ASAP and check this. Currently looking at the updater code to check what could be wrong.

Kevin
Title: Re: Spark Le crashes very often (Error message foto included)
Post by: LADO on May 16, 2013, 03:56:53 pm
i think it died completly,i went in Just Music (Berlin) and they will change me tommorow.
Title: Re: Spark Le crashes very often (Error message foto included)
Post by: Kevin on May 16, 2013, 04:19:09 pm
ok. We will make this unit come back to the office and analyse the problem.
Title: Re: Spark Le crashes very often (Error message foto included)
Post by: LADO on May 16, 2013, 04:51:49 pm
Thanks for your help Kevin !
Title: Re: Spark Le crashes very often (Error message foto included)
Post by: LADO on May 17, 2013, 06:11:24 pm
Just got new unit.going home to test.

I really hope this time its gonna work :)
Title: Re: Spark Le crashes very often (Error message foto included)
Post by: LADO on May 18, 2013, 01:03:30 pm
same error on new unit too ...

Want to kill myself :)
Title: Re: Spark Le crashes very often (Error message foto included)
Post by: LADO on May 18, 2013, 06:50:38 pm
as a Standalone
Title: Re: Spark Le crashes very often (Error message foto included)
Post by: LADO on May 18, 2013, 07:29:37 pm
okay 2 hours no crash :)

I updated it and i think it helped...

Title: Re: Spark Le crashes very often (Error message foto included)
Post by: LADO on May 18, 2013, 10:01:18 pm
Everything works perfect!

Thanks Kevin