Arturia Forums

eLicenser protection system => Users' corner => Topic started by: johell667 on June 03, 2013, 08:32:28 pm

Title: No download link
Post by: johell667 on June 03, 2013, 08:32:28 pm
I i have buy the V collection and get no Download link?
Title: Re: No download link
Post by: zerocrossing on August 06, 2013, 12:15:12 am
Hm, I just bought it as well and I got a paypal confirmation, an invoice, but no serial numbers.  ???
Title: Re: No download link
Post by: mvanbebber on August 07, 2013, 10:10:37 pm
Hello-
     I also bought the V Collection 3, four days ago and there is no download link or serial numbers. No response from Arturia, even after 3 days. What's going on here?
Title: Re: No download link
Post by: Stadanko on August 21, 2013, 05:08:46 pm
Same here. Transaction complete. No link 16 hours later. Clearly not an automated process. I started a help ticket and only got a request for a transaction number so they could track it.

Finally got a repsonse 2 days later. Turns out it has gone to spam. I wish I had thought to check that. All of the other emails came through so it never crossed my mind.

Unfortunately in my attempts to contact multiple parties, a chain of events resulted in my serial number being cancelled and the transaction listed as reversed. I have not received a refund and I don't have the v collection. Tech support forwarded my case onto sales.

bummer for me... :'(


Title: Re: No download link
Post by: Stadanko on August 23, 2013, 05:44:43 pm
Trying to get a refund at this point. Stressed out about losing my money due to confusion and lack of communication. Next time I will definitely check my spam folder and wait a little longer before freaking out.

Hope I can get my money back.