Arturia Forums
eLicenser protection system => Users' corner => Topic started by: johell667 on June 03, 2013, 08:32:28 pm
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I i have buy the V collection and get no Download link?
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Hm, I just bought it as well and I got a paypal confirmation, an invoice, but no serial numbers. ???
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Hello-
I also bought the V Collection 3, four days ago and there is no download link or serial numbers. No response from Arturia, even after 3 days. What's going on here?
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Same here. Transaction complete. No link 16 hours later. Clearly not an automated process. I started a help ticket and only got a request for a transaction number so they could track it.
Finally got a repsonse 2 days later. Turns out it has gone to spam. I wish I had thought to check that. All of the other emails came through so it never crossed my mind.
Unfortunately in my attempts to contact multiple parties, a chain of events resulted in my serial number being cancelled and the transaction listed as reversed. I have not received a refund and I don't have the v collection. Tech support forwarded my case onto sales.
bummer for me... :'(
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Trying to get a refund at this point. Stressed out about losing my money due to confusion and lack of communication. Next time I will definitely check my spam folder and wait a little longer before freaking out.
Hope I can get my money back.