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V Collection - Legacy versions => Analog Lab => Topic started by: meduza on June 07, 2013, 10:33:17 pm

Title: Analog Lab - Purchased, but Not received
Post by: meduza on June 07, 2013, 10:33:17 pm
Hello guys,

by being a Arturia customer, I received a discount on the purchase of the new software instrument Analog Lab.

I liked the proposal and bought the product. But until now, two hours half later, have not received a email with the code, download link and that stuff. I do not remember it took so long for my past purchases... is this normal?!

Thanks  ;)
Title: Re: Analog Lab - Purchased, but Not received
Post by: meduza on June 08, 2013, 01:57:55 pm
16 hours later and still nothing, this is very frustrating...  >:(
Title: Re: Analog Lab - Purchased, but Not received
Post by: emulator on June 08, 2013, 03:08:11 pm
Hi all,

same for me - bought on Friday 07th - till now no license or receipt.
Payment was made via PayPal.

Hopefully on Monday they will correct this issue.

Title: Re: Analog Lab - Purchased, but Not received
Post by: Coil on June 08, 2013, 03:15:03 pm
Merde,

i also bought this half an hour ago and thought that i get the Serial and download information straight after buying.
i get the email with the special offer a few hours ago.
Title: Re: Analog Lab - Purchased, but Not received
Post by: Numanoid on June 08, 2013, 03:17:41 pm
16 hours later and still nothing, this is very frustrating...  >:(
Too bad dude :-(

But I'm also an Arturia customer, and I haven't even received an offer from them.

Why do some customer's get this offer, while others don't  ??? I own both Storm and Analog Laboratory, should qualify me too
Title: Re: Analog Lab - Purchased, but Not received
Post by: Coil on June 08, 2013, 03:29:42 pm

But I'm also an Arturia customer, and I haven't even received an offer from them.

Why do some customer's get this offer, while others don't  ??? I own both Storm and Analog Laboratory, should qualify me too
This was in the Email i get:

Quote
As an Arturia customer, owning at least 3 Arturia instruments, you are entitled to an exceptionnal offer
Title: Re: Analog Lab - Purchased, but Not received
Post by: Coil on June 08, 2013, 03:33:11 pm
ha, i get my order information and codes now.
i wrote an email to the sales support with a link to this threat, hope this will help others too.
Title: Re: Analog Lab - Purchased, but Not received
Post by: meduza on June 08, 2013, 05:00:56 pm
ha, i get my order information and codes now.
i wrote an email to the sales support with a link to this threat, hope this will help others too.

Great man, finally good news!!! I hope to receive my soon...
Title: Re: Analog Lab - Purchased, but Not received
Post by: toddbooster on June 08, 2013, 11:17:12 pm
Hunh, I got the offer today, and when I clicked on it, I got product not found. I can't find Analog Lab in the store to purchase manually either.
Title: Re: Analog Lab - Purchased, but Not received
Post by: vic_france on June 08, 2013, 11:19:33 pm
Hunh, I got the offer today, and when I clicked on it, I got product not found. I can't find Analog Lab in the store to purchase manually either.
Same situation for me (but, being optimistic, I'll try again tomorrow ;) ).. although I notice in the KVR forum that people have already been able to purchase ???
Title: Re: Analog Lab - Purchased, but Not received
Post by: vaikl on June 08, 2013, 11:25:35 pm
Interesting. Had bought mine yesterday without knowing 'bout the mail, just by clicking on "Online Shop" and choosing the first entry in the "software downloads" category. Now it's gone... funny, Arturians, very funny :-X
Title: Re: Analog Lab - Purchased, but Not received
Post by: flonky on June 09, 2013, 12:34:14 am
I also got the e-mail but when I click the "Buy"-button in my account it says "No product". And indeed the Arturia Lab doesn't appear in the Arturia online shop.
Why?
Title: Re: Analog Lab - Purchased, but Not received
Post by: aaron aardvark on June 09, 2013, 05:37:50 am
I have the same problem!

Hunh, I got the offer today, and when I clicked on it, I got product not found. I can't find Analog Lab in the store to purchase manually either.
Title: Re: Analog Lab - Purchased, but Not received
Post by: Autumnist on June 09, 2013, 08:43:27 am
 The same here, i purchaded analog lab yesterday about the noon, still no notification in my mailbox. ???
Title: Re: Analog Lab - Purchased, but Not received
Post by: gruuv on June 09, 2013, 11:15:01 am
same here - bought the product Saturday morning, until now (Sunday noon) I have not received ANYTHING yet!
I sent an email to Sales about this but this also ended in a dead black hole (= no reaction)

Oh well ....not the support I would expect   >:(
Title: Re: Analog Lab - Purchased, but Not received
Post by: stanft on June 09, 2013, 12:41:38 pm
I for myself received an email with subject "Webstore Authorization Code". Anyhow, the email's body was completely blank with no codes inside  :(

Regards,
Stephan
Title: Re: Analog Lab - Purchased, but Not received
Post by: flonky on June 09, 2013, 12:47:02 pm
I for myself received an email with subject "Webstore Authorization Code". Anyhow, the email's body was completely blank with no codes inside  :(

Same here...
Title: Re: Analog Lab - Purchased, but Not received
Post by: vic_france on June 09, 2013, 12:52:37 pm
Hunh, I got the offer today, and when I clicked on it, I got product not found. I can't find Analog Lab in the store to purchase manually either.
Same situation for me (but, being optimistic, I'll try again tomorrow ;) ).. although I notice in the KVR forum that people have already been able to purchase ???
Well, I tried again this morning, and was able to make the purchase :).
I even received (immediately) an email, headed "ARTURIA Webstore Authorizaion codes"... but the email itself was completely blank! (no attachments, nothing at all ???)
Title: Re: Analog Lab - Purchased, but Not received
Post by: JeffP06 on June 09, 2013, 01:10:32 pm
Same for me... Bought sunday morning (paris time) and nothing !!!

not cool
Title: Re: Analog Lab - Purchased, but Not received
Post by: jackn2mpu on June 09, 2013, 02:08:34 pm
This doesn't sound good at all. Got the email today and was all psyched to get this but now - at least I have until then end of the month to decide.

OT question: does one need to have the Arturia keyboard to use this or not? Description says it auto detects one but I don't have one; use a Yamaha Motif 7 for my keyboard.
Title: Re: Analog Lab - Purchased, but Not received
Post by: gruuv on June 09, 2013, 03:31:20 pm
Quote
OT question: does one need to have the Arturia keyboard to use this or not? Description says it auto detects one but I don't have one; use a Yamaha Motif 7 for my keyboard.

Any Midi keyboard will do...
Here is what the req says:
The user customizable MIDI mapping allows you to control the parameters you want to control with your favorite keyboard. Better than that, use an Arturia Keyboard controller and the interface will automatically change to show the knob and slider layouts so that you get a slick 1:1 user interface.
Title: Re: Analog Lab - Purchased, but Not received
Post by: matbard on June 09, 2013, 03:50:18 pm
Same for me.

I received an empty email some minutes after buying the Analog Lab with the promo code.  :-\
Title: Re: Analog Lab - Purchased, but Not received
Post by: jackn2mpu on June 09, 2013, 04:10:45 pm
Quote
OT question: does one need to have the Arturia keyboard to use this or not? Description says it auto detects one but I don't have one; use a Yamaha Motif 7 for my keyboard.

Any Midi keyboard will do...
Here is what the req says:
The user customizable MIDI mapping allows you to control the parameters you want to control with your favorite keyboard. Better than that, use an Arturia Keyboard controller and the interface will automatically change to show the knob and slider layouts so that you get a slick 1:1 user interface.
Thanks; I have GOT to learn to read all the way to the bottom of pages. My bad I missed that. It would be great if this was put in the system requirements section.
Title: Re: Analog Lab - Purchased, but Not received
Post by: jackn2mpu on June 09, 2013, 04:15:09 pm
As regards the empty emails I'm wondering if this might be email client specific? I see several people here who are on Macs and I'm assuming they are using Mac Mail (Apple's email client). And for those with blank emails - is there a way to see the email online? You know like some companies when they send emails they have a line saying that if you are having trouble reading the email they provide you with a weblink to read the email.
Title: Re: Analog Lab - Purchased, but Not received
Post by: matbard on June 09, 2013, 04:25:05 pm
Uhm, no, I read the email online also and was completely blank.
Title: Re: Analog Lab - Purchased, but Not received
Post by: Tone on June 09, 2013, 04:28:31 pm
oh Crap.

Just bought it too,nice price 19 euro.
Got the same empty email like u guys.

I opened the email on 2 PC's and on my Ipad.
Even opened the Email via my online Provider Mail account.

There's nothing in it,all empty  :(
I have send an Email to sales-inquiry @ arturia.

Hope the react soon.
Demo mode sucks!! >:(
Title: Re: Analog Lab - Purchased, but Not received
Post by: bobk on June 09, 2013, 06:45:01 pm
I for myself received an email with subject "Webstore Authorization Code". Anyhow, the email's body was completely blank with no codes inside.

Same here. Blank email after purchasing.

(I'm on a Mac using Postbox email application, not Apple Mail.)

I wish the user accounts page at Arturia's web site included a list of your purchases with the option to 'Resend Authorization Code'.

(By the way, I also got the 'product does not exist' page when I first tried to purchase it after receiving the email yesterday.)
Title: Re: Analog Lab - Purchased, but Not received
Post by: Fiction on June 09, 2013, 09:48:18 pm
Same Here ! Blank email received after my purchase !  ???
Title: Re: Analog Lab - Purchased, but Not received
Post by: Johnniebee on June 09, 2013, 10:30:23 pm
Also received the blank email. Great stuff Arturia you sure know how to spoil the fun!!!
Title: Re: Analog Lab - Purchased, but Not received
Post by: pcoleff on June 09, 2013, 10:51:42 pm
I've had all the same problems here. Saw the deal, then couldn't buy it because it said the product "did not exist." Bought the product this morning (EST), then got a blank authorization code e-mail. Sent e-mails to Sales and Tech support shortly after, but so far, nothing.

After my last experience with Arturia "Customer Support", where it took them 3 weeks to get registration for a product transferred into my name, I am extremely wary of making any other Arturia purchases. I had intended to get the Dr. Bob's Mg Collection in the future, but if this is the sort of support I'd get, I think I'm better off with another company's Mg emulation.
Title: Re: Analog Lab - Purchased, but Not received
Post by: Tsonus on June 10, 2013, 12:51:04 am
Same here. I purchased earlier today and although I received an email with subject 'ARTURIA Webstore Authorisation codes', it's totally blank. :'(
I hope the guys at Arturia will sort it out quickly. My experience with them up until today has been very good, so I hope it's just a blip.
Title: Re: Analog Lab - Purchased, but Not received
Post by: killlermark on June 10, 2013, 02:02:34 am
Same here, blank email also, I think at this stage it would be nice if tech support provided an update, as to their progress in issuing auth. codes... but nothing.... :'(
Title: Re: Analog Lab - Purchased, but Not received
Post by: jackn2mpu on June 10, 2013, 03:30:51 am
Not too bright of Arturia to do this. I had to know something was not right - got the email on Saturday (looks like some got it on Friday), email says offer is good from June 8 which is Saturday until the end of June. Almost no one works on a weekend so I'm not surprised there's been no response from Arturia but saddened this wasn't better thought out. I guess someone in their IT department has messed up on this big time.
Title: Re: Analog Lab - Purchased, but Not received
Post by: ftech on June 10, 2013, 05:37:58 am
Yep. I had the 'Product not available' message, then managed to purchase a bit later and got the empty code email....but it's Sunday!
I hope the Arturia boys and girls are enjoying their weekend as much as I am, because the kids are gonna be rowdy when they get back  :D
Title: Re: Analog Lab - Purchased, but Not received
Post by: danni on June 10, 2013, 08:52:30 am
Looks like I posted in wrong forum.

Yup I'm in the same boat, paid for, but received no codes and support.
Typical, and to top it all I can't find a support link for this.
Title: Re: Analog Lab - Purchased, but Not received
Post by: ftech on June 10, 2013, 10:06:31 am
And I have just received my serial ;D
Purchased on the weekend, get serial Monday morning......seems reasonable to me!
Thanks Arturia  :)
Title: Re: Analog Lab - Purchased, but Not received
Post by: jackn2mpu on June 10, 2013, 12:25:30 pm
And I have just received my serial ;D
Purchased on the weekend, get serial Monday morning......seems reasonable to me!
Thanks Arturia  :)
So you didn't get the empty email then? You're able to do the download? If you did, what's the download size? Thanks.
Title: Re: Analog Lab - Purchased, but Not received
Post by: Tone on June 10, 2013, 01:45:01 pm
Update:

I recieved an Email this morning.
" order update"

It contains the serial an activation code

@ jackn2mpu,
You can download the update version on the update page,its a full version of analog lab.
Thats where i got it anyway.


Title: Re: Analog Lab - Purchased, but Not received
Post by: avantronica on June 10, 2013, 02:28:47 pm
I had a similar problem, having tried to buy online yesterday - didn't run smoothly (got a blank email entitled authorisation codes) ! - however, I got a reply with an unlock code today, so wait a bit or contact sales (which i did)
Title: Re: Analog Lab - Purchased, but Not received
Post by: killlermark on June 10, 2013, 02:32:40 pm
Codes were emailed tonight. All good thanks Arturia, analog lab is awesome! ;)
Title: Re: Analog Lab - Purchased, but Not received
Post by: Fiction on June 10, 2013, 05:35:20 pm
YES ! I received my code ! Great !
Title: Re: Analog Lab - Purchased, but Not received
Post by: emulator on June 10, 2013, 07:29:54 pm
Wow - I got it - thanks
Title: Re: Analog Lab - Purchased, but Not received
Post by: flonky on June 10, 2013, 07:54:54 pm
No code e-mail here until monday evening (German time)...
Title: Re: Analog Lab - Purchased, but Not received
Post by: dhocks on June 10, 2013, 09:20:48 pm
No code e-mail here until monday evening (German time)...


Same here..  ordered on Sunday afternoon. No mail until now: (20:45hrs GMT) 
I hope they fix it soon!
Title: Re: Analog Lab - Purchased, but Not received
Post by: Jack42 on June 11, 2013, 01:46:51 am
I received a second email with my s/n and my unlock code today. Unfortunately the activation code I got is a sentence and not a code. Seems like some sort of error message.
Title: Re: Analog Lab - Purchased, but Not received
Post by: ftech on June 11, 2013, 03:39:28 am
And I have just received my serial ;D
Purchased on the weekend, get serial Monday morning......seems reasonable to me!
Thanks Arturia  :)
So you didn't get the empty email then? You're able to do the download? If you did, what's the download size? Thanks.

Yeah, I did get the empty email, but another mail arrived a while later with the codes.
Downloading now and file size is just under 400mb.
Title: Re: Analog Lab - Purchased, but Not received
Post by: aaron aardvark on June 11, 2013, 05:02:50 am
I was able to order OK now.  Got an "Order Process" confirmation in minutes using a VISA card.  Will be interesting to see how long it takes to get an e-mail so I can download the product.
Title: Re: Analog Lab - Purchased, but Not received
Post by: Dav1d on June 11, 2013, 09:16:38 am
The cross grade Offer to Analog Lab has been a real success, however a fraction of our users could not complete the process.

We are deeply sorry for the temporary inconvenience caused.

We are currently working on solving these buggy situations.

The problem is in fact related to activations codes, please try the "Get a New Activation Code" process later today or tomorrow.
Title: Re: Analog Lab - Purchased, but Not received
Post by: vic_france on June 11, 2013, 11:53:34 am
Yep, my codes arrived this morning.
All installed and authorized now :)
Title: Re: Analog Lab - Purchased, but Not received
Post by: flonky on June 11, 2013, 12:02:55 pm
Still no code e-mail, for 3 days nothing heard...
Title: Re: Analog Lab - Purchased, but Not received
Post by: Autumnist on June 11, 2013, 09:59:36 pm
My issue was solved today, thanks to Jerome from sales, he had to backtrack my payment i suppose...happy now, just  browsed presets quickly .... SEM module is great. For 24 euro after discount, it is a steal...
Title: Re: Analog Lab - Purchased, but Not received
Post by: gruuv on June 12, 2013, 08:33:36 am
same here   ;D      Analog Lab is now up and running!
Got an email from Jerome who has fixed the issue and sent me the codes.
Thanks Jerome!!
Title: Re: Analog Lab - Purchased, but Not received
Post by: matbard on June 12, 2013, 09:58:28 am
Sent an email to the tech support, no reply yet...
Title: Re: Analog Lab - Purchased, but Not received
Post by: jackn2mpu on June 12, 2013, 12:43:20 pm
Sent an email to the tech support, no reply yet...
Shouldn't have to go through tech support for a routine web purchase. Methinks Arturia didn't think this one through.
Title: Re: Analog Lab - Purchased, but Not received
Post by: dhocks on June 12, 2013, 01:13:58 pm
bought on sunday, still no e-mail from Arturia..
 >:(
Title: Re: Analog Lab - Purchased, but Not received
Post by: metatron13 on June 12, 2013, 08:29:19 pm
I also received the blank authorization email for this one! I hope to be able to use it soon!
Love Arturia though - trying to be patient!
Title: Re: Analog Lab - Purchased, but Not received
Post by: jackn2mpu on June 12, 2013, 08:54:28 pm
Got the email and thought that hey this is neat considering how I like the Mg Modular, Mini and CS80 emulations work and sound. Also that it gives one a taste of what the other emulations sound like. Then I read the tales of woe here and to tell the truth I think I'm going to bypass this one. Lots of hassle that shouldn't one shouldn't have to go through for something that is $19 US.

This is about as bad as the current situation with ilok and their new software.
Title: Re: Analog Lab - Purchased, but Not received
Post by: dhocks on June 13, 2013, 12:14:27 pm
Finally got the mail! everything is up and running now!
Thanks!
 ;D
Title: Re: Analog Lab - Purchased, but Not received
Post by: metatron13 on June 13, 2013, 12:47:25 pm
I got my email this morning too - It's all good!!!

Thanks Arturia!!!
Title: Re: Analog Lab - Purchased, but Not received
Post by: sparks on June 13, 2013, 08:36:52 pm
22 hours since I ordered, nothing except an "Order Process" email...

My bad, it was in the spam folder  :-X
Title: Re: Analog Lab - Purchased, but Not received
Post by: meduza on June 13, 2013, 10:41:09 pm
Hey Guys,

I'm to tell that my problem was resolved...
On tuesday I got an email from arturia with all codes... ;)

I'm enjoying pretty much the Analog Lab, great purchase!!!
Title: Re: Analog Lab - Purchased, but Not received
Post by: jackn2mpu on June 13, 2013, 11:06:43 pm
One shouldn't have to wait for days to get an authorization code for a web purchase nowadays. I just purchase Liquidsonics Reverberate and got the license file within minutes of purchase through PayPal. And this programmer is a one or two person operation, not a biggie like Arturia.
Title: Re: Analog Lab - Purchased, but Not received
Post by: jackn2mpu on June 17, 2013, 01:57:43 pm
Finally decided to pull the trigger and buy. Purchase through Paypal went smoothly and had the email with serial number and unlock code almost immediately. One thing I would have liked to have seen somewheres in the info page (maybe I missed it) is one must have the Steinberg elicenser or the hardware key for authorization. Luckily I had that already but for those that are buying Analog Lab and don't have any other Arturia products it would be nice to see that.