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DRUMS => Spark => Spark Technical Issues => Topic started by: pc-rowan on June 22, 2013, 03:20:49 pm

Title: Spark VDM not installing
Post by: pc-rowan on June 22, 2013, 03:20:49 pm
Hello,
I installed Spark VDM on my mac but was having issues with it, nothing happened when I clicked to create a new project and various other things weren't happening, so I decided to uninstall it.
I restarted the mac, re-installed Spark, but at the end of the installation it fails and asks me to contact the software manufacturer.
Any help would be much appreciated.
Thanks,
Grant.
Title: Re: Spark VDM not installing
Post by: Kevin on June 24, 2013, 09:27:06 am
Hi,
sometimes there is a problem with the eLicenser install.
Try to download and install the latest version of eLicenser (http://www.elicenser.net/en/latest_downloads.html).
Then reinstall Spark VDM.
Let me know if this works.

Kevin
Title: Re: Spark VDM not installing
Post by: jaakked on June 25, 2013, 05:04:47 am
I've also found that eLicensor must be closed for me to avoid this error.
Title: Re: Spark VDM not installing
Post by: Kevin on June 25, 2013, 09:11:51 am
I've also found that eLicensor must be closed for me to avoid this error.
You are totally right.
Title: Re: Spark VDM not installing
Post by: pc-rowan on June 26, 2013, 03:58:20 pm
Hi,
Thank you both for your replies.
I have tried to install it with and without the elicensor plugged in but still I get the error.
I have logged it with technical support but haven't had a reply as of yet
Thanks,
Grant.
Title: Re: Spark VDM not installing
Post by: Kevin on June 26, 2013, 04:01:35 pm
What is your support ticket number?
Title: Re: Spark VDM not installing
Post by: pc-rowan on June 26, 2013, 04:40:20 pm
Case 132601