Arturia Forums

General => Free Speech => Topic started by: bartoff on August 20, 2013, 05:44:15 am

Title: V-Collection 3 Download version - No download info emailed to buyer
Post by: bartoff on August 20, 2013, 05:44:15 am

I purchased the V-Collection 3 download version. I was not given the option to download at the time of purchase, nor have I received an email with links, authorization, or registration codes. My receipt number is: 1466-3758-7814-9286.

I checked my JUNK mail folder but there were no authorization or registration codes, links, etc. there either.

I see from the forums I’m not the only one to have this problem. I have emailed everyone and everything on the Arturia Contact page, but I haven't heard from anyone. I also emailed: sales-inquiry@arturia.com.

So far no response. Does anyone now the specific person and department to contact to resolve this?

Title: Re: V-Collection 3 Download version - No download info emailed to buyer
Post by: Dav1d on August 21, 2013, 01:44:18 pm

Is it the correct email:
==> bartoff1@msn.com

Sales-Inquiry needs the order number usually this number is 5 or 6 characters long.

 :)