Arturia Forums

eLicenser protection system => Users' corner => Topic started by: anarathoth on January 17, 2014, 01:53:39 am

Title: PAID for products, NO products delivered-Arturia =Rip-Off
Post by: anarathoth on January 17, 2014, 01:53:39 am
I've purchased two expansion kits for my spark, both cleared my credit card and I was charged for them. I NEVER got download info from Arturia....what gives? I got ripped off!  :-\
Title: Re: PAID for products, NO products delivered-Arturia =Rip-Off
Post by: CC4 on January 17, 2014, 10:45:46 pm
Did you check you SPAM folder?
Title: Re: PAID for products, NO products delivered-Arturia =Rip-Off
Post by: quinomv on March 24, 2014, 01:40:35 pm
I'm in the same situation:
I bought Arturia V-collection 3 the 17-March-2014 and I don´t received any reply. The total amount is charged in my credit card, but i don't received any download link. I´ve also contacted two times with Arturia using the web contact form, but I don't received any reply. (I  check dayly my e-mail including the SPAM folder).
Is Arturia really serious?
Title: Re: PAID for products, NO products delivered-Arturia =Rip-Off
Post by: AnechoicD on March 24, 2014, 01:55:43 pm
Same here!

I've bought the V.collection download on march 18th with a steinberg promo, and have been waiting ever sense for a e-mail with a download/activation code. Checked the SPAM folder too and been monitoring it daily,even sent the e-mail to support/sales with details of the purchase and transaction and still no reply.

What's going on guys, it seems like there are lots of people having the same issue.

Title: Re: PAID for products, NO products delivered-Arturia =Rip-Off
Post by: Jerome Arturia on March 24, 2014, 02:17:28 pm
Hi guys,

Did you check your spam folder?

Otherwise, could you PM me your order number if you have one to provide; or let me know when did you buy your soft (date and hour if possible), under which name.

Best,

Jérôme
Title: Re: PAID for products, NO products delivered-Arturia =Rip-Off
Post by: quinomv on March 24, 2014, 06:03:19 pm
Hi guys,

Did you check your spam folder?

Otherwise, could you PM me your order number if you have one to provide; or let me know when did you buy your soft (date and hour if possible), under which name.

Best,

Jérôme
Hi Jerôme.
I´ve checked the e-mail (including the SPAM folder) daily
I have the receipt of the payment expedited by Paypal with date 17/03/14 18:06
I 've already  sent you a PM
I can send you  a copy of the e-mail of the payment   if you sent me your e-mail address.
Best regards.
Title: Re: PAID for products, NO products delivered-Arturia =Rip-Off
Post by: Jerome Arturia on March 25, 2014, 08:54:18 am
quinomv: I replied to your PM with your download information ;).
Title: Re: PAID for products, NO products delivered-Arturia =Rip-Off
Post by: quinomv on March 25, 2014, 06:01:49 pm
quinomv: I replied to your PM with your download information ;).
Thanks you Jerôme.
I´ve already downloaded and installed my V-Collection.
Best Regards.
Title: Re: PAID for products, NO products delivered-Arturia =Rip-Off
Post by: astro2323 on April 05, 2014, 07:11:26 pm
Hello

I just purchased the V Collection and all of the Spark expansions last night and never received an email to download them. I have the receipt showing they have been paid for. Nothing in my spam box.

Help please
Title: Re: PAID for products, NO products delivered-Arturia =Rip-Off
Post by: Jerome Arturia on April 07, 2014, 08:51:48 am
astro2323: check your PM.

Best,

J