Arturia Forums

General => Free Speech => Topic started by: AltoStratus on March 04, 2014, 04:55:27 pm

Title: Purchase problem
Post by: AltoStratus on March 04, 2014, 04:55:27 pm

Hello,

Just purchased V-Collection online. Apart from an "Order process" email with the date, amount and order number, I haven't received anything. No download links, no serial number, nothing. How do I contact sales or support?

Thank you.

Title: Re: Purchase problem
Post by: Dav1d on March 05, 2014, 08:25:49 am

I have sent by mail your product coordinates
 :)

Title: Re: Purchase problem
Post by: AltoStratus on March 05, 2014, 08:38:21 am

Thank you.

Title: Re: Purchase problem
Post by: meta-redundant on March 06, 2014, 12:53:22 am

I am also experiencing this issue - I think they are overwhelmed with orders!  :o

Title: Re: Purchase problem
Post by: KaTHo on March 06, 2014, 05:28:14 pm

I still have the same problem-but I receive totally no mail. The only thing that happened was the charge of my credt card via Paypal. I also changed my Mailadress-cause with the old I did not get the activation mail for this forum.

And as far as I can read this happens often...

Are anyone able to help me? I contacted the support via form and the sales - inquiry by male.

I'm a bit frustrated now. Never ever have had any problems buying software via net-even from Japan...

Sincerly
KaTho

Title: Re: Purchase problem
Post by: Dav1d on March 07, 2014, 09:10:05 am

meta-redundant :  I  have forward the email
KaTho: I'm not able to find you with the email on the forum, do you have an Order No?

Title: Re: Purchase problem
Post by: KaTHo on March 07, 2014, 05:01:21 pm

Thanks Dav1d

Meanwhile, (I used 3 different ways to get in contact with Arturia) Jérôme contacted me and sent me the activation code again  :D
to both Mail adresses-only One received here...

So, there must be something wrong within the Mailsystem, somewhere  ???

The Order ID has been 92949.

sincèrement

Kai

Title: Re: Purchase problem
Post by: Fabe79 on March 07, 2014, 07:18:38 pm

Hello !

I Have the same Problem. I received only the Mail "Order Process" :(

Please Help !

Big Thanks !

Edit: Get the Mail now. It was detected as Spam from my Provider :/

Title: Re: Purchase problem
Post by: meta-redundant on March 07, 2014, 09:40:45 pm

Thanks for fixing it so quickly!  Cheers Arturia    ;D

Title: Re: Purchase problem
Post by: mcx on March 08, 2014, 09:49:18 am

Hi Arturia, I have just Purchased An expansion pack for the spark all i was sent was an order number when or how i do receive the Expansion my order number is : 93114
thanks in advance  ???

Title: Re: Purchase problem
Post by: chucknkd on March 22, 2014, 02:22:29 pm

glad to know im not an isolated case, seems theres a major issue w response after purchase. plus, it wont let me start a support ticket about it on the site:-(

im still waiting for links/code for my purchase of Vcollection. paid w paypal, Invoice ID: 93613

any help appreciated!
cb

Title: Re: Purchase problem
Post by: Dav1d on March 24, 2014, 09:04:27 am

ok, I ve send you the mail using the Forum PM

Sorry for the inconvenience cause.

Title: Re: Purchase problem
Post by: chucknkd on March 24, 2014, 04:03:06 pm

thanks for the fix!
c

Title: Re: Purchase problem
Post by: cylonsteve on March 24, 2014, 05:50:21 pm

Same as above order no. 93713