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General => Website => Topic started by: Antoine on June 24, 2008, 09:17:53 am

Title: Updates page / FTP currently on the knees
Post by: Antoine on June 24, 2008, 09:17:53 am
Our FTP server has been put on the knees, we're currently trying to reactivate it as quickly as possible.
Sorry for any inconvenience caused.
Title: Re: Updates page / FTP restored
Post by: Antoine on June 27, 2008, 02:16:19 pm
...has been restored this last evening.
Hail to the webmaster!
Title: Re: Updates page / FTP currently on the knees
Post by: Sweep on June 27, 2008, 03:34:19 pm
Great.  Thanks for keeping us posted.
Title: Re: Updates page / FTP currently on the knees
Post by: skinny on August 07, 2008, 01:44:48 am
Hi, First post. Sorry to revive an old thread but I can't download an update. I am trying to download the latest Prophet V for Windows but I get an error 530 on the ftp link (ftp://ftp.arturia.net/pub/prophetv/update/Prophet_V_1_2_1.zip/).

I am trying to download the update to install the Prophet V because i got a license for it in the buy-1-get-1-free deal. All the install links on the page where I received the license had the same issue.

I have tried the link in FF3 and IE7 and I have tried removing the trailing slash and other changes.

I am getting a bit worried that I won't get my free synth..

Title: Promotion downloads are missing from the site... Arturia? Anyone? Hello?
Post by: soniq-man on August 07, 2008, 11:40:26 am
Same here, I purchased the CS-80V under the same circumstances and registered for my free Jupiter-8V download. However, both the Jupiter8 .dmg file and the manual links are dead. It seems that someone from Arturia or the web hoster is moving the files and forgot that there is a promotion going on. I sent a mail to them yesterday but received a notification that it's August and staff is down to a minimum. They may take longer to reply.

Hmmm. Well, I spent 4 years of my life in tech support and work in marketing today. When you offer something as a deal, you should make sure that you have both the technical part under control and enough staff to handle it.

Sorry to be so cringy about this but I too am worried that August will end and so will my chance to get the Jupiter-8V.  ;)

Anyone from Arturia here to help us?

Rafael
Title: Seems to be working again, thanks for the quick fix. (n/t)
Post by: soniq-man on August 07, 2008, 02:33:41 pm
nt
Title: Re: Updates page / FTP currently on the knees
Post by: daratcliffe on August 22, 2008, 08:42:19 am
I have registered my copy of Jupiter 8v and requested my free copy of Prophet V under the Buy-1-get-1-free special offer. However I can not login to the FTP server to download my free software. :'(

When I try to send a request to the technical support team I get an error message.
Title: Re: Updates page / FTP currently on the knees
Post by: delgan on August 22, 2008, 09:45:42 am
I'm having the same difficulty with the downloads.
Title: Re: Updates page / FTP currently on the knees
Post by: cedg on August 22, 2008, 02:54:13 pm
We unfortunately encountered 2 problems recently:
- our mail server has been down for 3 days (that resulted in a crash in the "buy one get one free" special offer section)
- our ftp server has been moved and the config on the new host wasn't very clean until recently (which resulted in the ftp server sometimes asking for a login/password)
Both problems happened during the 15th of August (bank holiday in France) and just before the week end. That's why we didn't manage to react quickly enough. Sorry for the trouble.
Both problems should be solved now. I'm also dealing right at the moment with the related technical support cases but, as you might already know, most of the team is out of the office and I have to deal with all these issues at the same time. My beloved colleague Antoine will be back on Monday and we should be able to deal faster with the few cases still in the queue.

Here are some hints for the users who experienced one of these problems:
- if you manage to obtain your activation code for the free product of the "Buy one get one free" special offer, you can proceed the download of the file on our "download/update" page (http://www.arturia.com/evolution/en/downloads/updates.html (http://www.arturia.com/evolution/en/downloads/updates.html)) and the manual here on the "download/manual" page (http://www.arturia.com/evolution/en/downloads/manuals.html (http://www.arturia.com/evolution/en/downloads/manuals.html))
- if you encountered a crash before obtaining your activation code, please drop us an email using the technical support form (http://www.arturia.com/evolution/kb/?View=entry&EntryID=85 (http://www.arturia.com/evolution/kb/?View=entry&EntryID=85)) indicating : your promotional code, your email address, and the free product you'd like. We'll send you all the required information to proceed the download asap.

I'd like to apologize once again for the problems you encountered. I'll keep an eye on these 2 servers in the days to come.

One last word: be sure that we'll be very careful that everybody who is eligible to the "buy one get one free" special offer (=bought his 1st product this month) will benefit from the offer even after the 31st of august.

Ced
Title: Re: Updates page / FTP currently on the knees
Post by: daratcliffe on August 22, 2008, 04:05:44 pm
I am trying to download the Prophet V update, but I still get a FTP request for my email address and password. However, when I type them in they are not accepted.
Title: Re: Updates page / FTP currently on the knees
Post by: cedg on August 22, 2008, 05:27:41 pm
Argh ! Looks like the server cannot handle the load generated by the "buy 1 get 1 free" offer. Well it is much better than yesterday still. Right at the moment I could only advise you to try again later. But I keep on investigating this problem. Any feedbacks are welcomed.
Title: Re: Updates page / FTP currently on the knees
Post by: delgan on August 22, 2008, 09:58:50 pm
Still cannot download updates or manuals.
Title: Re: Updates page / FTP currently on the knees
Post by: Octex on August 23, 2008, 12:04:44 am
Please do quickly. I`m Registered product today, but can not download updates & free unit. Tnx 
Title: Re: Updates page / FTP currently on the knees
Post by: m127 on August 23, 2008, 07:53:40 am
Same here, I can't download an update that I need for Jupiter 8v.

I would also like to download the presets and the manual.  Not working either
Title: Re: Updates page / FTP currently on the knees
Post by: KindredSpirit on August 23, 2008, 12:11:49 pm
Same here, I've got the V collection today and can't access to update :(
Title: Re: Updates page / FTP currently on the knees
Post by: Octex on August 23, 2008, 04:09:03 pm
 :( Create still an alternative location for downloading
Title: Re: Updates page / FTP currently on the knees
Post by: m127 on August 23, 2008, 09:06:22 pm
indeed.  Why not just put the updates in a temp no-restriction folder so that paying customers can download them?

non-paying customers cannot take advantage of an update to a full app, why hide it especially if the system does not work?

Title: Re: Updates page / FTP currently on the knees
Post by: skinny on August 24, 2008, 02:06:36 pm
I also cannot download the update. I was able to get my activation code and license registered a couple of weeks ago but not able to get the install code yet. The link to the Prophet V is wrong and displays a trailing "/" but removing it doesn't help.

ftp://ftp.arturia.net/pub/prophetv/update/Prophet_V_1_2_1.zip/
Title: Re: Updates page / FTP currently on the knees
Post by: delgan on August 24, 2008, 10:44:36 pm
Still can't download the updates unfortunately.
Title: Re: Updates page / FTP currently on the knees
Post by: Antoine on August 25, 2008, 02:46:15 pm
Server and links have been restored with a new configuration, you should now be able to download your favorite updates. Let us know if you still experience any problem (with the error message if available).

Antoine, back to business :)


Title: Re: Updates page / FTP currently on the knees
Post by: daratcliffe on August 25, 2008, 03:18:29 pm
Updates and Manuals downloaded no problem ;D  :D ;D :D ;D :D ;D :D ;D :D ;D :D ;D :D

A big thanks to Antoine.  ;)
Title: Re: Updates page / FTP currently on the knees
Post by: delgan on August 26, 2008, 12:13:33 am
It works fine now.
Title: Re: Updates page / FTP currently on the knees
Post by: Octex on August 26, 2008, 04:13:53 pm
We have managed to download earlier (Strangely, for my friend from another country, everything downloaded), but still this is good news