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General => Website => Topic started by: pekadan on May 13, 2009, 10:14:58 pm

Title: Registration details gone from my account - how to get support?
Post by: pekadan on May 13, 2009, 10:14:58 pm

I've previously (in 2005-2006) registered MiniMg V and the Legacy Collection in my Arturia account. Now all the details are gone from my account, and I get an error message if I try to re-register them. I've send requests for help (with my registration details included) to Arturia a few times already via the contact form (since I have no licenses registered anymore, I can't reach technical support). I don't get any answers though, and I'm hoping this is because the forms get sent to the wrong department (otherwise appearently I'm being ignored  :( ). Where am I supposed to turn to get some help with this problem?  ???

Title: Re: Registration details gone from my account - how to get support?
Post by: Antoine on May 14, 2009, 09:15:00 am

Either we wait until those messages reach the Tech Support desk, either you proceed as described here (http://www.arturia.com/evolution/smf/index.php?topic=2920.msg9459#msg9459).
I presume you will prefer the second item.  :)

Title: Re: Registration details gone from my account - how to get support?
Post by: pekadan on May 14, 2009, 12:31:48 pm

Hi Antoine! Thanks for answering!! Yes, I would prefer the second option since I've waited almost a month for an answer already.

It says in the thread I should send the license info via private mail. But which email address shall I send to? Maybe I'm stupid, I can't find that info anywhere.

Title: Re: Registration details gone from my account - how to get support?
Post by: Antoine on May 14, 2009, 01:05:41 pm

Can't you see a "PM" icon below my avatar?  ;)

Title: Re: Registration details gone from my account - how to get support?
Post by: pekadan on May 14, 2009, 03:25:18 pm

Oups, yes I can... Sorry! :-[  Will PM you now. Thanks again for helping!!