Arturia Forums

General => Free Speech => Topic started by: kpop on May 17, 2004, 03:59:55 pm

Title: Statement request from Arturia
Post by: kpop on May 17, 2004, 03:59:55 pm
As a customer of Arturia, I would like to get an official response from the company regarding the appalling marketing tactics of Xavier Oudin, employer of Arturia, revealed in the following thread at K-v-R:

http://www.kvr-vst.com/forum/viewtopic.php?p=533762

In the mean time, I will suspend all my purchases from Arturia.

kpop
Title: Statement request from Arturia
Post by: Anonymous on May 17, 2004, 05:05:02 pm
Seconded.

Apalling behaviour.
Title: Statement request from Arturia
Post by: Anonymous on May 17, 2004, 05:12:29 pm
I'd say it was pathetic...  :roll:
Title: Statement request from Arturia
Post by: Guest from CMFM on May 17, 2004, 05:18:02 pm
A statement would do you a lot of favours ...
Title: Statement request from Arturia
Post by: Anonymous on May 17, 2004, 05:51:34 pm
Gonna be tough getting any credability back after seeing the facts over at KVR.

I think this will hit Arturia big time.
Title: reply
Post by: n'other guest on May 17, 2004, 06:11:51 pm
Arturia sell boxed versions, don't they? Then it won't hit them big time, because KvR members and readers are only a small percentage of their customers. They know that, and that's why the don't give a shit.

How about the "true" in TAE™ (True Analog Emulation)? Is it the same interpretation of "true" like Arturia's appearance at KvR?
Title: Statement request from Arturia
Post by: pox on May 17, 2004, 06:22:27 pm
arturia suckz. thier guis are too big. storm sucks. they are liars and i hate them. :shock:
Title: Re: reply
Post by: da'guest on May 17, 2004, 06:29:11 pm
Quote from: "n'other guest"
Arturia sell boxed versions, don't they?


whats that got to do with it? So do NI, Steinberg, virtually everyone.

Quote from: "n'other guest"
KvR members and readers are only a small percentage of their customers. They know that, and that's why the don't give a shit.


So alienating yourself from potential customers is a good idea? There are over 20,000 users at KVR!
Title: Statement request from Arturia
Post by: el guesto on May 17, 2004, 06:31:24 pm
..of course, its not just KVR members now...

http://forum.midiaddict.com/viewtopic.php?t=41149
Title: Re: reply
Post by: Anonymous on May 17, 2004, 06:51:39 pm
Quote from: "da'guest"
Quote from: "n'other guest"
Arturia sell boxed versions, don't they?


whats that got to do with it? So do NI, Steinberg, virtually everyone.


It's as simple as that: Only a small percentage of the customers that buy Arturia stuff buy it online. Yet again, customers buying from shops only by a small percentage read online forums.

Quote from: "da'guest"
Quote from: "n'other guest"
KvR members and readers are only a small percentage of their customers. They know that, and that's why they don't give a shit.


So alienating yourself from potential customers is a good idea? There are over 20,000 users at KVR!


See above.
You'll see there won't be an official statement or apology over at KvR, because Arturia just don't give a shit.
Title: Statement request from Arturia
Post by: Anonymous on May 17, 2004, 07:04:35 pm
Wrong, they just mad a statement, but right, they dont seem to give a shit  :roll:
Title: Statement request from Arturia
Post by: dos guestus on May 17, 2004, 07:06:02 pm
http://forum.cubase.net/forum/Forum4/HTML/013558.html
Title: Statement request from Arturia
Post by: Anonymous on May 18, 2004, 10:15:15 am
Frankly, I'm amazed this hasn't been publicly resolved satisfactorily yet.

The reply left by the MANAGER of this company over at KvR is nothing short of disgraceful.

To outwardly alienate 25,000+ current and potential (and serious) customers is a business move I hope you'll regret.

I certainly WON'T be buying any of your products as I find the tactics employed by your staff of going in under an assumed name (nothing wrong with that per se) and reviewing competitors products (again nothing wrong with that per se) and consistently giving those products flamed reviews, pointing the reader instead towards your own products: then reviewing your own products as if you're a customer, even stating that since you PURCHASED this product, etc etc - well, in my opinion that makes your staff member a liar and a cheat.

And the fact that the manager of your company went yesterday to KvR to post a reply which effectively states "we couldn't care less and who do you lot think you are anyway?" shows a complete disregard on your behalf towards your existing (there are many Arturia users on KvR's board) and potential customers.

I don't know if you're aware of the fact that people are REMOVING Arturia products from their machines because of your apparently off-hand attitude.
This is a tough market place and I'm pleased for you that your company is doing so well that you can afford to lose so many real and potential customers, not to mention the word of mouth damage that is even now being done to your company.

There are notices about this behaviour on many other boards also, so you don't need to worry about only alienating the thriving INTERNATIONAL community that is KvR, but also most musicians who visit many others sites.

They say no publicity is bad publicity, but in your case, I feel it may have more effect on your future sales than you might expect.
Time will tell.
When I read in the news in a couple of months time that Arturia have gone out of business I'll know it's because you were arrogant, dishonest and couldn't care less about the people who paid your wages.



I feel the best way for you to remedy this is to apologise properly and believably to the world-wide musicians that you have now alienated.
Your employee has been dishonest and libelous and it's time to admit fault instead of trying to shift blame onto the other company.
That company DID NOT review your products (under a psuedonym) in a negative way, then point people towards their own product (as if they were a bonafide regular user who has BOUGHT the product).

If you really can't see what's wrong with this, then, IMO, you deserve all the flak you get.
Good luck to you.
You're going to need it.
Title: kvr-vst and Arturia
Post by: Frederic Brun on May 18, 2004, 11:33:29 am
Hello everyone,

I sent an email this morning on the kvr-vst forum, and so did Xavier Oudin.

To summarise quickly,

- I am not taking responsibility for the issue on behalf of Arturia because Xavier did not act as an Arturia staff. He used his own private address to register on the kvr site just because he did not want to involve Arturia. He acted on his own and Arturia has never had a guerilla strategy of any kind.

- From there, Xavier gave his personal opinion based on a technical analysis. Even if he has posted two reviews on Ohm-Force products, from what he told me he has also in the past reviewed other products (notably from Native Instruments). These other reviews have been removed, probably because the kvr staff found out who he was. So I don't think he particularly tried to arm Ohm-Force. He was just looking at getting some balance on the forums and giving his opinion.

- I think it would have been fair from him to say who he was when posting reviews because people could have known he was from the competition. But in the same time, as I said, he did not want to involve Arturia which I would not have let him do.


I have been working with Xavier Oudin for some years now, and he is an honest and straightforward person. He is very sensitive about his work and often feel some injustice when reading comments and reviews on forums. I guess he felt being anonymous gave him the power to take revenge.

This morning he apologised.

This said, even if all this is not positive for Arturia, I am chocked by the concert of insults, morality lessons, relentlessness. Who never made a mistake? If you are this one, please throw the next stone.

Frederic Brun
CEO, Arturia
Title: Statement request from Arturia
Post by: xavier on May 18, 2004, 12:51:48 pm
Here is my apologize I posted on kvr forum :

Ok,

I have read the rest of this thread this morning.
I apologize to take an alias to write my opinion on this forum. I apologize to have lied about the fact I have buy the miniMg V and imposcar.
I am a developer, I am not a politician. I do my best for creating the best virtual musical instruments possible. All I wanted was that everybody improved his ears and compare analogue and virtual, But I apologize for not doing it with my own name.
The first time I have played an analogue synthesizer (an Ob8), I understood why I did not like to play with virtual synthesizers. I knew what, in my opinion, a virtual synthesizer should be and should not be. That’s my opinion, I tried to give it straight fully, even if it is a bit extreme sometime. But once again, what I have done is not correct, I should used my name to tell what I am thinking.

 I can tell to Ohm-Force and Gmedia that I didn’t write my posts to hurt them, and I apologize if I did. I think criticism are the better way to get better sounding VSTi. It is in this way that I received the criticism Ohm-Force made about miniMg V’s filter and a-b-c compare. And till two months I have been working to improve this part of the algorithm.

Now I admit it’s better to discuss this as arturia’s developer than to write some ridiculous posts. This is a lesson for me. But I hope this forum can accept criticism as I accepted them from Ohm-force.

Xavier Oudin
Title: Statement request from Arturia
Post by: Anonymous on May 18, 2004, 03:20:21 pm
http://forum.keyboards.de/forum-cgi/read.cgi?ID=80817&Re=0&Ru=27

uhhh it´s getting bigger
Title: np
Post by: its me on May 19, 2004, 09:14:41 pm
Hi,

no problem for me.

If it is a way to make impOSCar better -> good!
if it is a way to make miniMg V better -> more good ;-)

Competition is the best way I know.

Hey Xavier, dont worry, give them a smile and a kick ass next product from arturia.

Arturia rulez!

Daniel
Title: Statement request from Arturia
Post by: Spectrum on May 20, 2004, 12:30:46 am
Even after the apologies there will be those who will flame Arturia whatever they do.  It becomes a fashion as one over-reactor follows another.

I believe that some of those loyal to GMedia and OhmForce, who do not hesitate to write off Arturia products in an off-hand manner on many of the forums they frequent, are stoking this fire.  

I hope the matter can now be put aside and development can continue.  To all those who will never buy another Arturia product - don't be so dramatic!  There are wars going on and you're getting your knickers in a twist over this mistake by Xavier! :roll:

To all those who refuse to buy Arturia products - who cares - you probably had an axe to grind anyway and more than likely posted some crap about the Arturia Mgs sounding bad.  Possibly fanboys of some rival or other.

Oh and if some of you are looking for an apology from me - don't hold your breath.  This is my opinion, not Arturias.  I'm voicing it in the same way as those who want to turn a stupid mistake by Xavier into some moral crusade against Arturia.  Get over it and move on!
Title: Lame appologie tryouts
Post by: Dumbass on May 21, 2004, 11:30:22 am
Hey, its not just a "stupid mistake". Its in fact illegal and could yield a severe punishment.

Its not just a matter of "get over it". Its also a matter of one companies employee trying to make another company loose income without any concerns about ethics and moral.

And its about this very company telling those who they are trying to appoligise that they are dumb asses in the same sentence.

I will most defenitly move on.
But will you?

If so you'll have to try just a little harder.
Title: Statement request from Arturia
Post by: Didz@dron on May 21, 2004, 06:48:54 pm
Hi,

Just a little post from a guy who had the chance to meet for real some of the arturia team members (F. Brun, G. Pommereuil, JM Blanchet, N. Bronnec). I'm really shocked by all the insults spread out here and there about what happened on the KvR forum. Those guys are real cool  programmers but they are also musicians so why the hell wouldn't they have the right to say what they think as any musician can ??? There's something I can't get here ...

Arturians, you have my support !

Didz@dron
Title: Statement request from Arturia
Post by: Anonymous on May 24, 2004, 01:06:05 pm
What a total an utter storm in a fucken' tea cup.
Get over it people.
Honestly don't we have more pressing global issues to worry about.
<Disclaimer> I don't work for any synth manufacturer <Disclaimer>.
Seriously how fucked up are people to get hung up on this shit anyway  :roll: .............................
Title: Re: Lame appologie tryouts
Post by: Spectrum on May 27, 2004, 09:01:19 pm
Quote from: "Dumbass"
Hey, its not just a "stupid mistake". Its in fact illegal and could yield a severe punishment.

Its not just a matter of "get over it". Its also a matter of one companies employee trying to make another company loose income without any concerns about ethics and moral.

And its about this very company telling those who they are trying to appoligise that they are dumb asses in the same sentence.

I will most defenitly move on.
But will you?

If so you'll have to try just a little harder.


Don't let the door hit you on the arse on the way out. :roll: