Arturia Forums

DRUMS => Spark => Spark Technical Issues => Topic started by: keplinger on July 30, 2012, 01:31:12 am

Title: Sell Spark, what must I do to ensure that the new owner can register it?
Post by: keplinger on July 30, 2012, 01:31:12 am

I want to sell my Spark, what must I do to ensure that the new owner can register it?

Title: Re: Sell Spark, what must I do to ensure that the new owner can register it?
Post by: Kevin on July 30, 2012, 09:43:10 am

Hi,
you have to unregister it on your account then the other guy will be able to register on his account.

Kevin

Title: Re: Sell Spark, what must I do to ensure that the new owner can register it?
Post by: keplinger on July 31, 2012, 11:54:43 pm

Ok, sounds easy!

Title: Re: Sell Spark, what must I do to ensure that the new owner can register it?
Post by: gram on August 21, 2012, 12:04:50 am

I just sold my spark, and the person I sold it to can't activate it. I deleted my license and account before sale, so I don't understand why this is happening? It tells him ''The code on the card is already in use''. When I asked tech support before I sold it, how to sell it, because the spark I purchased was not the kind with a USB dongle, this is what I was told ''Hello, The Spark is *not* eLicenser-protected. So, you will just need to provide the new user with the activation code (****************), then he will be the rightful user of the spark.
Feel free to come back to me if still any problem or misunderstanding. Yours cordially, MAHMOUD. '' Why is this happening, and how does he go about registering the software? PLEASE HELP?

Title: Re: Sell Spark, what must I do to ensure that the new owner can register it?
Post by: Dav1d on August 22, 2012, 09:03:41 am

Hi Gram,

In case of resale, you must unregister your product under your account.
If you can't, please "MP" me with the registered mail address, or your ticket number.

Best,

David.

Title: Re: Sell Spark, what must I do to ensure that the new owner can register it?
Post by: keplinger on August 26, 2012, 05:08:06 pm

Hi David,
it seems as if the same problem with me!
I sold my Spark and deleted the serial number of the Spark in my account (i found no "unregister" button, I only see an "Add" or "Delete" button, so I suppose the "Delete" is correct?.
Nevertheless, the new owner
can not register his serial number! It says: The serial number is already in our database!
What is the problem?
They can take care of it!
Please do this as soon as possible!

Title: Re: Sell Spark, what must I do to ensure that the new owner can register it?
Post by: stevism on April 09, 2013, 01:56:34 pm

Sorry for bumping an old thread, but it's relevant.

I may be interested in selling my spark...just wondering if this issue was ever resolved? i have located the "delete" button for the registration, but i don't want to start the process if i don't know for sure it will work.

i did not have a usb license thing or anything, just some code

Title: Re: Sell Spark, what must I do to ensure that the new owner can register it?
Post by: Dav1d on April 15, 2013, 01:31:40 pm

stevism , Where are you on this request?
If you need more informations:
==> http://arturia.com/evolution/kb/?View=entry&EntryID=171 (http://arturia.com/evolution/kb/?View=entry&EntryID=171)

Title: Re: Sell Spark, what must I do to ensure that the new owner can register it?
Post by: stevism on April 15, 2013, 08:59:29 pm

thanks for the reply!

i actually decided against selling the spark, so i just placed the registration back on to my account :)

thanks though :)

Title: Re: Sell Spark, what must I do to ensure that the new owner can register it?
Post by: Kevin on April 16, 2013, 09:01:47 am

Quote from: stevism on April 15, 2013, 08:59:29 pm

i actually decided against selling the spark

good decision :)

Title: Re: Sell Spark, what must I do to ensure that the new owner can register it?
Post by: stevism on April 16, 2013, 02:33:29 pm

haha yes very true. i need space so i am selling my mixer instead