Arturia Forums

General => Announcements => Topic started by: Dav1d on August 08, 2012, 04:22:41 pm

Title: Amelioration of Support Treatment
Post by: Dav1d on August 08, 2012, 04:22:41 pm

Hi Everybody, :)

David's here, replacing Antoine in forum Administration.

I know that many of you have troubles to get your V-Collection 3 or needed assistance on yours products.
Please, I'm asking you to be patient.
We work in reduced staff these days, but really want each of you to be answered.

So we dispatch new demands in tree different support mail boxes:

- Promotional offers / Payment; Order status
  sales-inquiry@arturia.com
  
- Registration/Unregistrations, activation or eLicenser issue.
  registration-inquiry@arturia.com
  
  
- All Software bug, or hardware defect.
  technical-inquiry@arturia.com  
  
I hope that will help you to be answered the most quickly that we can.
Apologies for those who have not been responded yet.

Musically yours,

David.

Title: Re: Amelioration of Support Treatment
Post by: Dav1d on August 23, 2012, 01:41:45 pm

Hi folks,

Important message!
erratum

A small error has crept in the mail registration address.
Please make sure to send your registrations/eLicenser requests to: registration-inquiry@arturia.com


All apologies for this mistake. ::)