Arturia Forums

General => Free Speech => Topic started by: livewill on March 21, 2014, 11:13:15 pm

Title: Just brought V Collection 3 but nothing has been sent to my email address
Post by: livewill on March 21, 2014, 11:13:15 pm

Brought  V collection 3 yesterday afternoon and the only email I have got is from pay-pal saying i have paid for it, whats up?

Title: Re: Just brought V Collection 3 but nothing has been sent to my email address
Post by: Adrien on March 23, 2014, 06:02:39 pm

Hello

sadly sometime paypal payments have issues adn we can't manually check during the week end, contact support tomorrow if tomorow you don't have it.

best

Title: Re: Just brought V Collection 3 but nothing has been sent to my email address
Post by: monsterjazzlicks on March 23, 2014, 06:09:37 pm

Hello,

I purchased 'Arturia V Collection' around 14 x hours ago and still no 'link' has been sent to me !! ??

I have emailed your Tech Support for assistance and have a screenshot for proof-of-purchase but as yet not received a reply.

I noticed some one else on the Steinberg forum also having the very same issue. This is really not a good service at all for new customers !!

Paul Seaman

Title: Re: Just brought V Collection 3 but nothing has been sent to my email address
Post by: Dav1d on March 24, 2014, 08:59:04 am

monsterjazzlicks : I have answered you, let me know if you need more info

Title: Re: Just brought V Collection 3 but nothing has been sent to my email address
Post by: Jerome Arturia on March 24, 2014, 08:59:29 am

Hi all,

1/ Did you check your spam folder?

2/ If not, do you have an order number to provide? Otherwise, could you let me know when did you buy your software (date and approximative hour if possible), and under which name?

Best,

J.

Title: Re: Just brought V Collection 3 but nothing has been sent to my email address
Post by: livewill on March 24, 2014, 01:28:30 pm

Brought this on the 20th, had no one get back to me till now, very annoying as I have never had this problem with any other software company. I will pm you a screen grab of my email from paypal, I hope this gets sorted asap  :-\

Title: Re: Just brought V Collection 3 but nothing has been sent to my email address
Post by: livewill on March 24, 2014, 01:45:33 pm

The email from paypal is all I have!!!

Title: Re: Just brought V Collection 3 but nothing has been sent to my email address
Post by: SoundDog on March 24, 2014, 03:40:51 pm

I'm having the same problem after ordering the V collection using the Steinberg promotional offer. I've sent several e-mails to sales and tech support but the response email never arrives. I downloaded one product demo and no e-mail arrived with the registration code to enter in the elicenser. When I check Pay Pal this morning the charge for software had been removed so now I don't even know if the purchase went through. I suspect this company might be going out of business or has been sold and they've eliminated several key employees or something like this and they've shut down the e-mail and ordering system. Whatever is going on this type of customer service is unacceptable for any business. If anyone know more about what is going on with this company please post it. Also notice how in the announcement section of the forum the last post is dated 2013. To me that indicates this company doesn't care enough to issue regular announcements about it's products and what updates and new products they might be working on.

Title: Re: Just brought V Collection 3 but nothing has been sent to my email address
Post by: Jerome Arturia on March 24, 2014, 04:13:30 pm

Hi SoundDog,

I PMed you your download information.

Best,

Jerome

Title: Re: Just brought V Collection 3 but nothing has been sent to my email address
Post by: monsterjazzlicks on March 24, 2014, 05:22:27 pm

Hi Dav1d,

Thank you very much indeed.

I have received your email today with the download links and I shall test it out later tonight.

You response is very much appreciated.

Replying/posting having to enter the VERIFICATION CODES is a real nightmare !!  Took me ten attempts !!

Kind regards,

Paul Seaman

Title: Re: Just brought V Collection 3 but nothing has been sent to my email address
Post by: cylonsteve on March 24, 2014, 05:47:54 pm

I also bought V collection through Steinberg offer 22nd March but no code or download links sent. Order Number 93713. I've emailed sales twice but to no avail. Please help?

Title: Re: Just brought V Collection 3 but nothing has been sent to my email address
Post by: Dav1d on March 25, 2014, 08:33:14 am

cylonsteve : also, I've PM you the mail
 :)

Title: Re: Just brought V Collection 3 but nothing has been sent to my email address
Post by: tomfaceface on March 25, 2014, 10:05:37 pm

I purchased the V collection 3 on the 21/03/14 but have not yet received the serial no. / activation code etc or any email correspondence of any kind.

I paid using a credit card on Credit Mutuel. I didn't make a note of the receipt number as I was expecting some kind of conformation email. The payment completed successfully so I don't know why I haven't received anything.

I sent an email to sales but have had no reply from that either. I paid using the a Steinberg 55% off voucher. I have the voucher number and the rough time I made the purchase if thats any help...

Title: Re: Just brought V Collection 3 but nothing has been sent to my email address
Post by: monsterjazzlicks on March 26, 2014, 12:34:12 am

Quote from: Dav1d on March 24, 2014, 08:59:04 am

monsterjazzlicks : I have answered you, let me know if you need more info

Hi Dav1d,

Thank you for your two PM's.

I have tried everything I possible can to access the ACTIVATION CODE but nothing seems to work for me.  I notice that more and more customers on various forums are experiencing the same issues.

I have had three replies from three different agents all telling me to do three different things.

Can you please rectify this issue as soon as possible because this is clearly not a fault of Steinberg, Visa, or PayPal.

Thank you very much indeed.

Paul Seaman

Title: Re: Just brought V Collection 3 but nothing has been sent to my email address
Post by: monsterjazzlicks on March 26, 2014, 01:05:23 am

Quote from: monsterjazzlicks on March 26, 2014, 12:34:12 am

Quote from: Dav1d on March 24, 2014, 08:59:04 am

monsterjazzlicks : I have answered you, let me know if you need more info

Hi Dav1d,

Yes, thanks for your two PM's.  But I just tried all the instructions again and it is definately still not working.

Ta,

Paul

Title: Re: Just brought V Collection 3 but nothing has been sent to my email address
Post by: Dav1d on March 26, 2014, 08:40:56 am

I think this time it is the right mail
Sorry for this
 :)

Title: Re: Just brought V Collection 3 but nothing has been sent to my email address
Post by: Jerome Arturia on March 26, 2014, 08:47:38 am

tomfaceface: I've PMed you your download information

Title: Re: Just brought V Collection 3 but nothing has been sent to my email address
Post by: monsterjazzlicks on March 26, 2014, 02:35:33 pm

Jerome/David,

All sorted now that I have been issued the correct UNLOCK CODE !!

Cheers,

Paul Seaman