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General => Website => Topic started by: russellc100 on March 24, 2014, 02:58:44 pm

Title: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: russellc100 on March 24, 2014, 02:58:44 pm
Bought V-Collection 3 (on 23 March 2014) but as yet no Serial Number or Activation Code received. Paid by Paypal. Called Arturia in France this morning and spoke to someone who said I would have the download email within 5 minutes - it's now 4 hours later and I've still received nothing. Have logged tech support request - no response. CAN SOMEONE HELP WITH THIS PLEASE!
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: Jerome Arturia on March 24, 2014, 03:02:53 pm
Hi Russell,

I've PM you the email.

Best,

Jerome
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: russellc100 on March 24, 2014, 03:10:20 pm
Thanks for the reply!

I've been checking my emails every few minutes for the past 4 hours and there have been no emails from Arturia - either to my inbox or spam folder.

Anyway, I'll try the downloads now ...
Title: Re: Bought V-Collection 3 but no Serial Number or Activation Code received
Post by: hhsoullover on March 24, 2014, 03:40:50 pm
I think Jerome means that he sent your the data in a private message (on the upper half of the forum site > My Messages