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Hardware Instruments => MicroBrute => MicroBrute - General discussion => Topic started by: bigchip on April 08, 2014, 06:08:53 pm

Title: Microbrute octave down button unresponsive
Post by: bigchip on April 08, 2014, 06:08:53 pm

As the title says, my microbrutes octave down button sometimes doesn't work. The up button appears to work fine and you can shift up octaves as fast as you like but the octave down button is unresponsive. sometimes also if you hold the octave down button for a shot time the octave changes down. Its like the button press for the octave down button is picked up less quickly than the octave up button. Anyone else found this or is it just me?

Title: Re: Microbrute octave down button unresponsive
Post by: Jerome Arturia on April 09, 2014, 02:02:53 pm

Hi bigchip,

Could you send a video of your issue to technical-inquiry@arturia.com please?

Best,

Jerome

Title: Re: Microbrute octave down button unresponsive
Post by: spydabee on April 13, 2014, 11:10:06 am

Yes, this happens on mine, too.

Title: Re: Microbrute octave down button unresponsive
Post by: nbugayev on July 07, 2014, 06:37:34 pm

I have the same problem. Is this a physical issue that can be fixed with cleaning / changing the contacts? Or is it a software issue?

Title: Re: Microbrute octave down button unresponsive
Post by: JayBee808 on July 13, 2014, 08:55:04 pm

I am experiencing the same issue as well.

Title: Re: Microbrute octave down button unresponsive
Post by: Padawan on July 17, 2014, 05:28:48 pm

Hi all!

I'll invite you to address a ticket to technical-inquiry@arturia.com

Best,

Title: Re: Microbrute octave down button unresponsive
Post by: aeric_7734 on October 08, 2014, 07:12:03 pm

I'm in the same boat, only it's an issue with my Octave Up button. Works only about half the time. Unfortunately outside of zZound's exchange policy and Arturia's warranty info in the manual is exceptionally vague. Submitted a ticket for tech support Sunday, ticket # 182261, and no one has followed up. Awesome. It would be great to get word back from Arturia at some point...

Title: Re: Microbrute octave down button unresponsive
Post by: CaptainRockout on March 10, 2015, 12:34:14 am

Did anyone ever get any resolution on this? My octave down button started having issues as well a few months ago. At first it wouldn't work until the second or third press or a long press, then it took several tries. Now it doesn't work at all. I've been going back and forth with customer service for two months, often weeks between responses. Recently I was told to get a replacement from where I bought it so I contacted them and they are saying since it's under warranty I have to go through Arturia. I'm worried I'm just going to be stuck with it or paying a lot of dough for a repair. At this point I'm tempted to open it up and see if it's a contact issue.

Title: Re: Microbrute octave down button unresponsive
Post by: Arturians on March 02, 2023, 03:47:37 pm

SAME HERE - any solution?!"?