Arturia Forums

General => Free Speech => Topic started by: psyentifics on June 06, 2014, 01:12:31 am

Title: Arturia sent me my old broken unit
Post by: psyentifics on June 06, 2014, 01:12:31 am

I paid $30 to ship my minibrute to Arturia. My emails say that they would replace my unit because it was "defective." I waited almost two months and today I get a minibrute in the mail and it's the same exact broken unit. Same exact problem, same box, it looks and sounds like no one even touched it. I feel duped and screwed over.

Title: Re: Arturia sent me my old broken unit
Post by: Padawan on June 06, 2014, 09:01:27 am

Hi psyentifics,

Please accept all apologies for this mistake.

Could you please provide me your ticket number related to your defective minibrute case?

We'll then provide you a call tag to send your unit back to our Service Center; in the mean time we'll send you a new unit.

Looking forward to hearing from you.

Best regards,

Jerome