Arturia Forums

DRUMS => Spark => Spark Technical Issues => Topic started by: Faustin Linyekula on November 09, 2012, 03:05:08 pm

Title: I Have Spark Hardware But No Software Licence
Post by: Faustin Linyekula on November 09, 2012, 03:05:08 pm

Hello everyone,

I bought Spark used from BH Photo Video in New York 2 weeks ago, but missing in the box were:

1. install cd (which is not a problem since I can download the latest update anyway);
2. the registration card with all the useful numbers.

Is there a way to obtain a licence? I wrote to Arturia sales 10 days ago but they didn't know how to handle this case and referred me to the tech department but no news from them to date. Perhaps someone around here has encoutered this? 

Thank you for your help,
Faustin.

Title: Re: I Have Spark Hardware But No Software Licence
Post by: Blue Monster 65 on November 10, 2012, 02:35:16 pm

Go back to BH Photo and return it.  Did you call them as soon as you found out?   Open your next box in-store to make sure you've got everything in the box, too. 

Title: Re: I Have Spark Hardware But No Software Licence
Post by: Faustin on November 30, 2012, 09:38:01 pm

Hey, just wanted to say thank you to Kevin and Jérôme from Arturia sales department.

After some e-mails back and forth, I was graciously sent a serial number and unlock key by Arturia. Almost about to finally enter the exciting world of Spark drums programming. I say almost because I've been having problems adding Spark to my account, I don't know if the registration site is down or what....

Anyway, that's probably a subject for another post.

Cheers,
Faustin.

Title: Re: I Have Spark Hardware But No Software Licence
Post by: Blue Monster 65 on December 01, 2012, 03:34:25 am

Glad to hear it worked out for you, Faustin.