April 23, 2014, 02:13:34 pm
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11
Users' corner / lcc2 connection to protection device lost
« Last post by jgcorn on Today at 03:20:56 am »
Hello.  I thought I'd share my experience with installation of the elicenser control center.  I moved the key to a new Mac, downloaded the most recent version & when I tried to run the installer I got the error message "lcc2 connection to protection device lost".  To make a LONG story short, the solution was to:

1) Remove e-license dongle
2) uninstall e-license control center
3) Restart computer

4) Reinstall e-license control center
5) THEN re-insert dongle as the install proceeds

This worked for me, I hope it works for you if you get the same error.

JC
12
Moog Modular V Technical Issues / Re: Can't get sequencer going
« Last post by jeffscottbrown on Today at 03:13:58 am »
There isn't a whole lot to it but there are a few little things that you might be missing.  Rather than go back and forth on the forum here trying to sort that out I thought that it might be easiest just to show you how it can be done and hopefully you will see something here that helps you get over this hump.  See http://jeffathome.s3.amazonaws.com/modular_v_sequencer_2.mov.

I hope that helps (please let me know if it does or does not).

All the best!
13
General Discussion on Origin / Re: Dear Arturia
« Last post by JacksonP on April 22, 2014, 08:24:33 pm »
However, Arturia has to understand our concerns as well. We bought into Origin, some very early on, like me. We invested time and money to make sounds and incorporate the instrument in our music. So, from our standpoint, we did nothing wrong but we get treated by Arturia as if we are freeloaders. What really concerns me is the longevity of the product if Arturia does not even address warranty cases of their product currently sold in stores. I think this extends to the stores as well, otherwise I cannot explain why major stores are selling the Origin Keyboard, non-working for half the price instead of getting it fixed and sell it at full price.

Anyway, Arturia should step outside the box and objectively look at the situation from a customer perspective. How would you feel when you purchased a quite expensive instrument, and then cannot get spare parts or repair work done, if needed?

It's really scary if this is true. I have big knob problem in my quite new Origin KB and other knob problems with my older Origin desktop. I contacted Arturia quite many times about the big knob issue (this is still a warranty case) and all I got was silence. After few emails from David they simply stopped handling this case and I got no response to my emails. If this is their way to handle Origin issues, how they can think we would buy another Origin or anything from them? Maybe we are just so few people that they don't care what we think...

Origin is a flagship product from Arturia for sure. It has tons of features, marvellous GUI and great sound. This is obviously a product that has been developed for years. In general, I think, quite often flagship products aren't supposed to sell shiploads of units. Many companies make flagship products mainly for making reputation or strengthening their brand. Unfortunately in Origin's case it has become quite opposite. It's sad if Arturia leaves their flagship product with all these problems.

And frustrated Oring users aren't gonna go away, even if Arturia makes it officially discontinued product. If fact we are stuck with our Origins. Considering myself a honest person, I can't see how to ever sell it to anyone. Would I tell him/her that this Origin Keyboard has had this big knob issue since very early times, its other knobs won't probably last very long, MIDI out does not work (software problem) and cannot be guaranteed that any of these problems will be fixed...

If I could see little more future for it I would happily think having it for my entire life. Now, as a professional player, I have to little by little start thinking another instrument which I can trust (and this means also that customer service/support works) and to which is wise to invest also my time (programming etc.). This being said, I will use my Origin as long as I can.
14
General Discussion on Origin / Re: Dear Arturia
« Last post by mgoossen on April 22, 2014, 08:09:51 pm »
I am confused by the concept of company secrecy, when products need to be geared towards a customers wants and needs.
The Origin is a perfect example of a product that should and can be successful with customer involvement.

Firstly this product is not profiled on Vintage Synth Explorer.
Secondly, it has virtually no YouTube demos showing off its abilities.
Have a contest, show the product off.

This is one of the best synths on the market,
it does things the Virus, Voyager and DSI Prophet can't, yet no one can hear it.

I like what Cord said
"Arturia should take a pride in the Origin and act accordingly"

The Origin is a wicked synth, it should be treated like one
15
Sorry to hear that, I can't really comment on cakewalk but I don't think you will be disappointed with Cubase, elements is a very generous budget version and has an upgrade path to Artist should you need it. I'd give the 30 day trial a go to make sure it's for you though :)
16
Hi kosmolgy I tried the plugin method to no avail sonar x1 essentials won't recognize spark vdm as a plugin and won't allow it to be imported into its system or  project which is really annoying but I suppose that's the price you pay when purchasing a budget daw. Iam through with cakewalk sonar now this has happened iam going to upgrade to cubase elements 7 at least I know it is compatible with arturia software and I've heard its operation supposed to be pretty solid an not prone to crashs an info loss. Any thanks for the info anyway cheers.
17
I'm waiting patiently in Canada, anyone have word on a date?
18
Origin Technical Issues / Re: Origin won't boot
« Last post by mmp on April 22, 2014, 05:37:05 pm »
AFAIK, R______ from SteptimeWare spoke to R_____ at Arturia USA.

But, this was not the first time I tried to get things moving by contacting the distributor.
I think they are feeling like they need to take more of an active role in helping consumers deal with Arturia service.

But, I am completely in the dark as to how the Distributor/Manufacturer relationship works between the two companies.  So, just happy to finally have this chapter resolved.
19
ARP2600 V Technical Issues / Re: V-Collection issues "Unable to save settings"
« Last post by Kosmology on April 22, 2014, 05:34:32 pm »
I've just had a look and the actual preferences file is:

C:\ProgramData\Arturia\ARP2600 V2\ARP200V2.prefs

I don't get an error message myself, are you using the latest version 2.5.3? I would try re-installing first but you could also try copying and renaming this file to the location/name in the error message.

In V-Collection there is only Spark that uses samples as far as I know, and you can choose the location of them in the installer :) I have mine on drive G
20
Origin Technical Issues / Re: Origin won't boot
« Last post by hermitnerd on April 22, 2014, 05:25:34 pm »
That's great to hear  - it must have been a frustrating 11 months for you.

I'm interested in how SteptimeWare was able to convince Arturia to give you a replacement unit. Or did they have to convince themselves?
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