Keyboard weights have come off

[slipperysoles]

Three of the weights inside the package, must have come off from the keyboard.

Any tips how to fix this?

[dalasv]

Most people say superglue works.

[Bruno@arturia]

Indeed, it does work fine. Any cyanoacrilate glue will do the job.
I enclosed the TechNote on how to do it properly.

Sorry about this issue...

[MattCH]

Hi, just received my Minibrute and it has 3 loose weights, 2 of which are rattling around inside the machine. Ordinarily I would just send it straight back to the retailer, but given how hard these are to come by at the moment... can I open up the case and fix this myself without invalidating my warranty, and if so can you give me instructions on opening up the case?

[Bruno@arturia]

Hi MattCH,
please open a case at the support, you will be provided with a document on how to open the machine, remember to register your Brute with the serial on the sticker on the back of the machine. It will not void the warranty.

bruno

[Shy-Guy]

Hi,

I have exactly the same problem.

I have opened a case. Case 122086

Could someone please send me the document to repair.

Many thanks!

[Tranzer71]

I have the same problem, tech already reprted back at the same i open the case last friday. They told me how to do it en send me some jpg how to open it.
But i contacted my store to let it be done by a professional, if i did it myself the waaranty would not be gone Arturia told me. but i dont like to open my synths myself so i have to wait untill the store has some time to fix it. it'sm a common thing it happens on a regular base with other synths too, i have a warranty so i let the shop fix this because the plate at the bottom is not very easy to "gentle" pull backwards, and of course i dont want to destroy the machine. if more problems come up in the next few weeks i send it back. thats the good thing of having a 2 year warranty.

[fattypart]

my Minibrute arrived today, it sounds great but has a few issues.   

the first thing i noticed, is there is something rattling around inside. on closer inspection, 2 key weights are missing from underneath the keys. one of them was found inside the packaging; is it possible for the other weight to have fallen inside the mb causing it to rattle? 

the other problem is my MB doesn't  lay flat on my desk.

i'm not sure whether to send the machine back, or try and mend these issues myself. i will contact support and see what they say. if anyone has any advice, i would be most interested to hear your thoughts, cheers!
     

[dplaisant]

Ive also had the same problem. When i try to open a case on support nothing gets logged.

Please can you send me over the guide so i can get this fixed.

Regards.

[Bruno@arturia]

It's enclosed to my latest post in the topic reply#2