July 22, 2014, 11:04:21 pm
Welcome, Guest. Please login or register.
Did you miss your activation email
News: Arturia's webmaster is glad to offer you these brand new forums ! Have fun using it and feel free to email any encountered problem at webmaster@arturia.com.

Arturia Forums



Author Topic: i cant switch on my spark after the update help me asap  (Read 889 times)

waynemac

  • Apprentice
  • *
  • Posts: 4
  • Karma: 0
i cant switch on my spark after the update help me asap
« on: February 25, 2013, 01:29:03 am »
hi i was updating the it got 4 % when after said the update was complete .and now it wont switch back on,all i get is a litte blue flash on the screen .ive tried a power supply nothing happens still and a different usb port still nothing, help please asap thank you,
« Last Edit: February 25, 2013, 04:59:34 pm by waynemac »

Rebecca@arturia

  • Hero Member
  • *****
  • Posts: 566
  • Karma: 4
Re: i cant switch on my spark after the update help me asap
« Reply #1 on: March 02, 2013, 02:18:33 am »
Hello Wayne,

Have you submitted a claim to the techdesk?

Please email us here: technical-support@arturia.com

Regards,

Rebecca

stevism

  • Beta-testers
  • Full Member
  • *
  • Posts: 238
  • Karma: 4
Re: i cant switch on my spark after the update help me asap
« Reply #2 on: March 26, 2013, 05:20:17 pm »
same issue JUST happened to me, email sent to email listed here


and the email failed lol

"Delivery to the following recipient failed permanently:

    technical-support@arturia.com
"

Kevin

  • Administrator
  • Hero Member
  • *****
  • Posts: 1.536
  • Karma: 81
    • http://www.arturia.com
Re: i cant switch on my spark after the update help me asap
« Reply #3 on: March 27, 2013, 08:53:50 am »
Hi steve,
sorry for not getting back to you sooner.
I will tell David to send you the information to solve this issue as soon as he arrives in the office.

BTW, the email address for the support is: technical-inquiry@arturia.com 

Kevin

Kevin
Soft Arturia

stevism

  • Beta-testers
  • Full Member
  • *
  • Posts: 238
  • Karma: 4
Re: i cant switch on my spark after the update help me asap
« Reply #4 on: March 27, 2013, 07:51:10 pm »
thank you, i am really looking forward to it!

I did open a ticket which is case 126011, should I send an email as well?

stevism

  • Beta-testers
  • Full Member
  • *
  • Posts: 238
  • Karma: 4
Re: i cant switch on my spark after the update help me asap
« Reply #5 on: March 27, 2013, 11:31:37 pm »
still no response, sad bump  :'(

Kevin

  • Administrator
  • Hero Member
  • *****
  • Posts: 1.536
  • Karma: 81
    • http://www.arturia.com
Re: i cant switch on my spark after the update help me asap
« Reply #6 on: March 28, 2013, 11:29:35 am »
very big sorry steve,
completely forgot to ask David.
I will do it right now.
Kevin
Soft Arturia

stevism

  • Beta-testers
  • Full Member
  • *
  • Posts: 238
  • Karma: 4
Re: i cant switch on my spark after the update help me asap
« Reply #7 on: March 28, 2013, 05:33:56 pm »
no worries, did get the email so thanks!

however there are some issues that I responded about, namely 1) I do not have a Windows machine and 2) I am not sure if the correct file was attached or just a blank copy.

I am unable to start the process yet

Kevin

  • Administrator
  • Hero Member
  • *****
  • Posts: 1.536
  • Karma: 81
    • http://www.arturia.com
Re: i cant switch on my spark after the update help me asap
« Reply #8 on: March 28, 2013, 06:05:31 pm »
Tbhe file is the right one.
Unfortunately, we did not find any Mac OS alternative. SysexLibrarian would not accept the file because it is not a valid sysex.
I think we will have to make a dedicated tool.

I will discuss it with the team.

Kevin
Kevin
Soft Arturia

stevism

  • Beta-testers
  • Full Member
  • *
  • Posts: 238
  • Karma: 4
Re: i cant switch on my spark after the update help me asap
« Reply #9 on: March 28, 2013, 07:29:28 pm »
 :'(

ok thank you

stevism

  • Beta-testers
  • Full Member
  • *
  • Posts: 238
  • Karma: 4
Re: i cant switch on my spark after the update help me asap
« Reply #10 on: March 29, 2013, 05:44:41 am »
So I was able to borrow a windows machine and send the sysex file from it, while using the usb cable plugged into the mac i run spark on

it worked eventually so no need to rush for a dedicated tool, however the whole thing was a bit scary  :-[ :'( ???

thanks for the help and take care!

Kevin

  • Administrator
  • Hero Member
  • *****
  • Posts: 1.536
  • Karma: 81
    • http://www.arturia.com
Re: i cant switch on my spark after the update help me asap
« Reply #11 on: March 29, 2013, 09:25:43 am »
Glad to read that.
Kevin
Soft Arturia

 

Carbonate design by Bloc
SMF 2.0.2 | SMF © 2011, Simple Machines