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Author Topic: my spark wont turn on after the upadate help asap  (Read 413 times)

waynemac

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my spark wont turn on after the upadate help asap
« on: February 26, 2013, 11:34:46 am »
Hi I've updated the spark with the 1.5 update and now it won't turn back on .I've tryed a different USB port and nothing , all I get is blue flash on the screen ,I have tryed a power supply aswell still nothing , its on a Windows xp laptop .helpme asap I have only had it a few days ,not good man

Kevin

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Re: my spark wont turn on after the upadate help asap
« Reply #1 on: February 27, 2013, 09:35:23 am »
Hi,
can you send an email to  technical-inquiry@arturia.com, then give me you case number.

Thanks
Kevin
Kevin
Soft Arturia

waynemac

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Re: my spark wont turn on after the upadate help asap
« Reply #2 on: February 27, 2013, 10:10:44 am »
Hi I have sent you a email aswell , and I am still waiting please could you help out asap I ve only had it a few days and hardly used it  ,I am getting frustrated and much help , thank you

Kevin

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Re: my spark wont turn on after the upadate help asap
« Reply #3 on: February 27, 2013, 11:18:06 am »
Can you give me the support case number?
Kevin
Soft Arturia

waynemac

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Re: my spark wont turn on after the upadate help asap
« Reply #4 on: February 27, 2013, 12:02:15 pm »
hi is this the  case number 124413 you want thanks

Kevin

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Re: my spark wont turn on after the upadate help asap
« Reply #5 on: February 27, 2013, 12:11:33 pm »
yep :)
Kevin
Soft Arturia

 

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