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Author Topic: OMG!!! SPARK DEAD HELP!!!!!!  (Read 747 times)

solara

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OMG!!! SPARK DEAD HELP!!!!!!
« on: March 11, 2013, 02:10:00 am »
It told me I needed to update.. then died at 4% now its dead!!! PLEASE WHY.. I need to do a developer reset or something please tell me how to do this.. It is hardly used and im trying to make it work with my new ableton 9. -dissapointed/depressed- thanks

solara

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Re: OMG!!! SPARK DEAD HELP!!!!!!
« Reply #1 on: March 11, 2013, 03:06:56 am »
ive tried other USB's I've tried reboot, reinstalling software, when i click on midi control center it is just a black screen.. it has always been that way though.. Windows 7 64 bit, 8 GB ram, 3.6 duo, I cant stand this.. please someone .. anyone know the factory reset? this is really upsetting when a product tells me to update now my hardware is dead....  its just wrong.. im upset HELP

solara

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Re: OMG!!! SPARK DEAD HELP!!!!!!
« Reply #2 on: March 11, 2013, 03:31:31 am »
Case 125172

N3VRO

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Re: OMG!!! SPARK DEAD HELP!!!!!!
« Reply #3 on: March 16, 2013, 03:14:31 pm »
Same problem here. Freeze at 3%.
Firmware seem to be corrupt now.

If someone have any tips, it would be appreciate.

Good luck solara :'(

solara

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Re: OMG!!! SPARK DEAD HELP!!!!!!
« Reply #4 on: March 16, 2013, 03:36:38 pm »
Through tech support, I was given a detailed midi interfaced,, force flash type fix,  in an attachment email by tech, then my case was closed. I opened another case. it was closed and original was opened.. I was told by tech support that I did the flash process wrong... I told tech sup., no that i tried the switch on and write method 200 times. Now I receive no response. I need a repairs division.. or they need a buyback replacement. HELP HELP .. I STILL NEED HELP.. CASE # Above ^^^ thank you N3VRO  ;)

stevism

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Re: OMG!!! SPARK DEAD HELP!!!!!!
« Reply #5 on: March 26, 2013, 05:29:40 pm »
BUMP

need help with this too

update process shouldn't so easily BRICK something that is 100% linked to a computer already.

« Last Edit: March 27, 2013, 05:39:40 am by stevism »

Gompie

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Re: OMG!!! SPARK DEAD HELP!!!!!!
« Reply #6 on: July 05, 2013, 08:53:04 am »
Any luck with the repairs?
I know this is an old post, but I've had the exact same thing happening to me described by Solara.

CASE 133896

Gompie

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Re: OMG!!! SPARK DEAD HELP!!!!!!
« Reply #7 on: July 09, 2013, 09:39:34 am »
My controller is up and running again!
Help came from a very helpful beta-tester. Thanks a lot!

Tech Support did not answer my request for support, seems that there are not enough people for the amount of technical inquiries at Arturia, or they are REALLY slow with their support  :-\ . This was an easy solve, would take 10 sec of time for the technical support (team?) to respond with a standard reply email. Failing firmware upgrades are know issue and will happen in the future.

CASE 133896 can be closed.

Seiishu

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Re: OMG!!! SPARK DEAD HELP!!!!!!
« Reply #8 on: May 04, 2014, 09:25:12 pm »
While posting this, why not mentioning what you did to make it work again? I am pretty sure that would help someone with same or similar problems if they start searching these threads. This way, they will only find people posting about problems and people posting about problems being solved... but not what's the most important for them - how to solve them.

 

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