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Author Topic: Service in the US?  (Read 901 times)

LeRoi

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Service in the US?
« on: March 17, 2013, 12:11:24 am »
Hey guys, I'm hoping to purchase my Origin in the next two weeks. Big question tho...Does anybody know who services these units  in the US? Every place I see to purchase one has a no return policy. I have emailed Arturia directly with this question, but no answers yet. I just would hate to buy this and not be able to have it worked on, if need be. Many thanks :)

tertior

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Re: Service in the US?
« Reply #1 on: March 17, 2013, 08:12:07 pm »
You have the luck in US, because Arturia has a departement there.


Arturia US

5776-D Lindero Cyn Rd #239
Westlake Village, CA 91362

Dealer Locator
E-Mail: arturia.us@arturia.com

Cord

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Re: Service in the US?
« Reply #2 on: March 17, 2013, 11:56:15 pm »
I believe Arturia is sending their units off to France for repair. For such a boutique item it doesn't seem to be worth to have repair shop here in the states.

However, if you buy an Origin at the authorized dealer you will get a 1 year warranty and your story should take care of shipping, etc. There were some people at their first batch that were complaining about the display but besides that the unit is pretty solid, at least I had no problems over the years.

LeRoi

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Re: Service in the US?
« Reply #3 on: March 18, 2013, 10:09:35 am »
Thanks guys. Really appreciate it.

Dav1d

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Re: Service in the US?
« Reply #4 on: March 18, 2013, 10:36:22 am »
FYI, We are currently working with a US Service center situated at Bellingham.
But you could first contact technical-inquiry@arturia.com before any return.




LeRoi

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Re: Service in the US?
« Reply #5 on: March 19, 2013, 11:14:20 am »
Thanks David :)

 

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