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Author Topic: Minibroke :(  (Read 598 times)

alexnicosia

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Minibroke :(
« on: April 12, 2013, 06:57:19 am »
I went to go play my Minibrute yesterday only to find the middle C key out of place from the rest of the keys in the key bed. I contacted support and was sent a document about restoring the aftertouch in my key bed which is not the problem. Please help! I've attached pictures to document the broken bumper in my key bed. I'm really upset as my unit isn't even a month old, I haven't taken it out of the studio or moved it around at all, and I've completely babied it. Can I fix this myself with replacement parts or a new keybed without voiding my warranty? I'd rather not have to ship the unit out as it's become my main axe.

Bruno@arturia

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Re: Minibroke :(
« Reply #1 on: April 12, 2013, 11:18:12 am »
You will need a replacement keybed, please contact our technical support.
Bruno
Arturia Hardware

alexnicosia

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Re: Minibroke :(
« Reply #2 on: April 16, 2013, 02:27:12 am »
So far tech support hasn't been very helpful. It's been three days and I've yet to receive a response other than the initial one.   

 

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