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Author Topic: y is it that all my arturia products don't work properly  (Read 656 times)

bass

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y is it that all my arturia products don't work properly
« on: April 17, 2013, 01:33:53 am »
all 3 of my arturia products don't work properly .
i just got the spark and the metrodome doesn't work at all .
sounds r not playing in playback but sound off buy pad only.

my analog experience has a volume issue on start up and as for my moog vst it has the same issue I have waited six months and have received no tech support.

 I can not express how upset and disappointed I am with arturia and there products.

I would say that arturia is a joke but the joke's on me for buying there products again.
All my arturia products have too many issues to list! Maybe one day there tech support will fix these problems but I know that is not going to happen. How can I support a company that does not support their customers and their products. 

Arturia needs to get it together.Why have tech support if they are non existent.
Tech support has responded and fixed only one of my many problems. 

I don't have any faith in arturia's products. 

Dav1d

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Re: y is it that all my arturia products don't work properly
« Reply #1 on: April 17, 2013, 11:25:56 am »
Hi bass,

Sorry for this bad experience, I had already answered you before and have answered your request about Laboratory.
Regarding Spark, I transfer your ticket.

Don't worry, you'll receive a response.

bass

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Re: y is it that all my arturia products don't work properly
« Reply #2 on: May 04, 2013, 01:45:17 am »
sorry to the Technical support team they have responded  to my Request i just overlook their replies  and they have helped me with my  registration thank you .

bass

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Re: y is it that all my arturia products don't work properly
« Reply #3 on: May 06, 2013, 06:54:28 pm »
Arturia i am setting here with the spark and the  arturia laboratory 49 keyboard and they
both! DO NO WORK! .
i bought these products  with your name on them and at this point they are paper weights .
and nothing agents the tec support but i don't think they can fix my problems and they shouldn't have to the products should work out the box .

arturia you have let me down as a fan,customer and musician .
all i ask is fix my products or do the right thing buy your customer.

 you do not know what it is like to set hear with 2 arturia  products i bout in front of me  and they both! DO NO WORK! .
this is way to wrong and now i am stressed out and upset because of you arturia! and i know thats not how you want your  customer to fill  so can  we get this pass us and make everybody happy .  everybody happy is you  selling me products that work  and me back to the once raving fan,customer  i once was.
man i just won't to use my gear to make great music is that to much to ask after all i did pay for them Arturia .

TonyFlyingSquirrel

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Re: y is it that all my arturia products don't work properly
« Reply #4 on: May 06, 2013, 07:57:41 pm »
I have the laboratory 49, and was having some similar issues, but am up an running now.  If I may be of help, I'll be glad to.

Can you tell me what DAW you are using, and what audio interface?

I'll do my best to share with you what I found success doing in Sonar 8 Producer Edition, creating Track Templates to ensure continuity in routing. 

Also, if you can share what operating system, you have, that would be helpful too.

Tell me what the specific challenge is that you are facing and I will try to assist you as best as I can.
Bite off more than you can chew, then start chewing.

 

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