It has now been over a year since my mini brute has been out of commission, and I have yet to see it back. I can not begin to tell you the frustration I have had with this company. I was told to send in my unit to a place in Washington where I had to pay for the shipping (even though it broke within the first 60 days of having it for no apparent reason), and I never heard a single word from this "authorized" repair shop. I tried emailing and calling them several times to see when I could expect my minibrute back, but never got any response. I then turned my search to Arturia since I was afraid I would never see my minibrute again, and after several unanswered emails I got a message saying that they needed to wait until February to send me a new unit because supplies were low. I agreed to this, but never heard anything back after that. I have been sparsely contacted over this issue and still have not received my minibrute back. They basically confirmed that I would never get the original one I had back and offered to send me a new one, but have yet to receive it or even a timeline of when I could expect it. This is the absolute worst technical support I have ever received, and I can assure you I will never purchase another product from Arturia ever again. STAY AWAY, go out and get a product that won't break right away and that a company will actually stand behind and support! I will be taking appropriate legal action.