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Author Topic: No download link  (Read 606 times)

johell667

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No download link
« on: June 03, 2013, 08:59:28 pm »
I i have buy the V collection and get no Download link?

zerocrossing

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Re: No download link
« Reply #1 on: August 06, 2013, 12:42:12 am »
Hm, I just bought it as well and I got a paypal confirmation, an invoice, but no serial numbers.  ???

mvanbebber

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Re: No download link
« Reply #2 on: August 07, 2013, 10:37:37 pm »
Hello-
     I also bought the V Collection 3, four days ago and there is no download link or serial numbers. No response from Arturia, even after 3 days. What's going on here?

Stadanko

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Re: No download link
« Reply #3 on: August 21, 2013, 05:35:46 pm »
Same here. Transaction complete. No link 16 hours later. Clearly not an automated process. I started a help ticket and only got a request for a transaction number so they could track it.

Finally got a repsonse 2 days later. Turns out it has gone to spam. I wish I had thought to check that. All of the other emails came through so it never crossed my mind.

Unfortunately in my attempts to contact multiple parties, a chain of events resulted in my serial number being cancelled and the transaction listed as reversed. I have not received a refund and I don't have the v collection. Tech support forwarded my case onto sales.

bummer for me... :'(


« Last Edit: August 23, 2013, 09:41:06 am by Stadanko »

Stadanko

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Re: No download link
« Reply #4 on: August 23, 2013, 06:11:43 pm »
Trying to get a refund at this point. Stressed out about losing my money due to confusion and lack of communication. Next time I will definitely check my spam folder and wait a little longer before freaking out.

Hope I can get my money back.

 

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