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Author Topic: customer service???  (Read 97 times)

Arrakis

  • Apprentice
  • *
  • Posts: 6
  • Karma: 0
customer service???
« on: March 17, 2014, 01:08:25 am »
Why is Arturia's customer service so appallingly bad?    Or should I say non existent.

The only way customers have to attempt contact is a support ticket which seems to get ignored.  If youy click on the ticket it takes you to a page thats says - Not Found

The requested URL /fogbugz/default.php was not found on this server.


I paid good money for this software. I expect it to work.  Instead I get some ridiculously cumbersome registration/authorisation system that doesnt even work!!


WTF!!

Fix this or refund me now.

Jerome Arturia

  • Administrator
  • Jr. Member
  • *****
  • Posts: 67
  • Karma: 34
Re: customer service???
« Reply #1 on: March 19, 2014, 09:35:41 am »
Dear Arrakis,

Could you let me know what's your case number and your order number please?

Best regards,

Jerome

 

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