Hi there again!
T3k, your support is being so important...! I received yesterday a e-mail of tech support (they didn't seem to have red carefully the explanation of my problem) that basically said: If the keyboard still is under warranty, I suggest you to claim for a warranty exchange towards your reseller.
I paste here my answer to them:
The only problem of my minibrute is the one I explain in the post you red: plastic piece that supports bumper is broken (middle C key).
- Yes, my minibrute is under warranty, though, I'm working in some projects and I'm afraid that if send the machine to tech support the repair could last like 1 or 2 months until I have it at home again. I live in Barcelona (Spain), but I bought the minibrute in Iurreta (Txirula store), that is far away from here (6 hours).
So I would appreciate your opinion and some info about my case:
- If i try to fix it (a user gave me some good tips, here: http://www.arturia.com/evolution/smf/index.php?topic=13952.0
), you could guarantee my warranty will be still working after that?
- If I claim for a warranty exchange, could you tell me (aproximately, at least) how much days will pass until I get the machine back?
- In the case I decide to claim for warranty exchange, could you give me the contact of a distributor in Barcelona where I could bring the machine for them to deal with it (I don't know if they would fix it directly or they would send to you the machine)?
Waiting for your response,
T3k, as you see my worry is that the process could last for sooooooo long. And if I'm sincere to you, I would want to try fixing it by my own, right now...(though I'm afraid the repair could not be permanent...). Am I making the good steps?
Thanks again (and sorry for my english).