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Author Topic: Problems with brand new Minilab  (Read 1266 times)

fadanoid

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Problems with brand new Minilab
« on: September 12, 2013, 08:42:59 pm »
Just got it, installed ok, authorised...

After playing with it for a while the encoders started to only go in one direction (as described here http://www.arturia.com/evolution/smf/index.php?topic=13587.0)

So today I've installed the latest firmware, and now it's getting stuck on a sound when I play a key, and then the keyboard becomes unresponsive. It does this in standalone and Cubase.

I'm on Windows 7 64-bit.

What can I do?

fadanoid

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Re: Problems with brand new Minilab
« Reply #1 on: September 16, 2013, 08:34:44 pm »
Keyboard still becoming unresponsive after a while.

No response from tech support.

What is wrong with this company? Can't be good for business when people see these unresolved complaints

Dav1d

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Re: Problems with brand new Minilab
« Reply #2 on: September 17, 2013, 01:48:19 pm »
Ok, Maybe more details on the firmware version can be helpful.
The latest:
==> http://www.arturia.com/downloads/minilab/MiniLab_firmware_Update_2.1.0.2.zip

pranav

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Re: Problems with brand new Minilab
« Reply #3 on: September 17, 2013, 07:34:07 pm »
the latest update is not helping. Arturia, please respond!!!

fadanoid

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Re: Problems with brand new Minilab
« Reply #4 on: September 17, 2013, 07:55:15 pm »
Yes, I installed that one (as stated above). I did submit a more detailed explanation to tech support, but there's been no reply. Close to sending this back for a refund. It's a shame because the sounds are great.

You are aware that the support system is down? (link from email http://fogbugz.arturia.com/fogbugz/default.asp?139554_k1i3ka0b5h3qgp18)

If you are having difficulties you should at least let your customers know. That fact that even your bug tracker is down isn't a good sign.
« Last Edit: September 17, 2013, 07:57:01 pm by fadanoid »

fadanoid

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Re: Problems with brand new Minilab
« Reply #5 on: September 17, 2013, 07:59:52 pm »
Ah! I see there is a new version of the software out today. I'll try that...

rad10act1v

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Re: Problems with brand new Minilab
« Reply #6 on: September 17, 2013, 10:05:02 pm »
1.05 solved a ton of my issues...thankfully.

fadanoid

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Re: Problems with brand new Minilab
« Reply #7 on: September 20, 2013, 09:20:24 am »
Yes, 1.05 looking good so far. No problems at all

fadanoid

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Re: Problems with brand new Minilab
« Reply #8 on: September 26, 2013, 12:10:26 am »
No, still eratic

Blitzen

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Re: Problems with brand new Minilab
« Reply #9 on: September 29, 2013, 06:12:07 pm »
Update didnt help, knobs are still unresponsive beyond unusable. My minilab annoys the hell out of me and sits in a corner collecting dust.Very, very dissapointed with Arturia at this moment, but somehow still optimistic you folks can fix this and make a bunch of customers happy again.

Dav1d

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Re: Problems with brand new Minilab
« Reply #10 on: September 30, 2013, 03:23:38 pm »
fadanoid : did my last answer tot hte ticket solved your problem?
Blitzen : What is your ticket number?

fadanoid

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Re: Problems with brand new Minilab
« Reply #11 on: September 30, 2013, 06:49:33 pm »
I've replied to the ticket now David.

 

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