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Author Topic: +1 Octave led not working  (Read 911 times)

nuodeep

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+1 Octave led not working
« on: October 18, 2013, 02:29:57 pm »
I just bought a Minibrute and everything seems to work great apart from the orange +1 octave led does not light up (the actual octave switching works fine).

Defective led that could be replaced?

nuodeep

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Re: +1 Octave led not working
« Reply #1 on: October 23, 2013, 02:43:12 pm »
Hey Arturia, I raised a ticket for this last week and no reply. Your ticket system doesnt work either.

Case 143181

nuodeep

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Re: +1 Octave led not working
« Reply #2 on: October 26, 2013, 07:11:15 pm »
How does everyone find Arturias tech support? This is the first product I have bought from them and I don't seem to be getting any response...

nuodeep

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Re: +1 Octave led not working
« Reply #3 on: October 31, 2013, 07:53:53 pm »
I opened a ticket a couple of weeks ago and not one reply on here or to my support ticket. Really poor service...

Surely Arturia read these forums and see the open support tickets.
« Last Edit: October 31, 2013, 07:56:36 pm by nuodeep »

Thunderroad75

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Re: +1 Octave led not working
« Reply #4 on: October 31, 2013, 10:39:20 pm »
Hi nuodeep,
 Very sorry to hear your having problems. I have recently returned my Minibrute and got a refund as I was very dissapointed with the tech support at Arturia. When I first got my Minibrute it worked perfectly apart from the known top octave being sharp. Others had posted about this and as it wasn't too bad I was prepared to put up with it being a VCO based synth.

 After a few months of use it started to get worse, becoming more out of tune and starting to affect the notes below the top octave. I opened a ticket with Arturia and at first I got quick replies but then the replies started drying up. I emailed Arturia support 3 times without reply. In the end I got fed up waiting and returned to the store I bought it from. You only have to look on this board to see the posts regarding pots not working, key bumpers falling off,pitch problems, things rattling about inside! I could go on ::)

 In my personal opinion the Arturia Minibrute is an awesome synth, it does so much for the money and to be honest I would have kept it if I thought Arturia cared about their customers, which doesn't seem to be the case as you and others, like me, seemed to be given the cold shoulder.

 I see the Microbrute is on it's way! Interesting, does this mean the Minibrute will be even more lost, forgotten in the vaults of time?

The irony for me is I get email after email from Arturia about their new products, software/hardware but never the emails I need.

 So I hope you do get it sorted and you get the aftercare you deserve, you paid in good faith for a faulty product. The least Arturia can do is have the decency to reply to you and try to rectify your problem.

Good luck.
« Last Edit: October 31, 2013, 10:41:08 pm by Thunderroad75 »

nuodeep

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Re: +1 Octave led not working
« Reply #5 on: November 02, 2013, 12:09:49 am »
Lets hope I get a reply. It's a great synth and I would just like to rectify this annoying little fault.
« Last Edit: November 02, 2013, 12:17:43 am by nuodeep »

nuodeep

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Re: +1 Octave led not working
« Reply #6 on: November 09, 2013, 10:22:34 pm »
3 weeks and still no tech support... I applaud your customer service Arturia.

I can fix this small problem myself I just need to know what type of led to replace it with and other possible causes.
« Last Edit: November 09, 2013, 10:24:12 pm by nuodeep »

nuodeep

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Re: +1 Octave led not working
« Reply #7 on: November 11, 2013, 07:46:47 pm »
I see Bruno has been replying to other threads over the past few days so why do I still not receive any tech support?

Bruno@arturia

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Re: +1 Octave led not working
« Reply #8 on: November 12, 2013, 05:04:45 pm »
I just checked the database, your case has been replied on october 21th. Didn't you got the mail?
did you check your spam inbox?

If you can't find it let me know, it coudl be bug from our server.

The support guy gave you information on how to check for loose internal connections. if it's not the case, you'll indeed need to change the LED. ita standard 2.54mm pitch LED, through all. If should be easy to find an replace. If you don't want to do it yourself, you can ask support for a RMA.

Quote
I see Bruno has been replying to other threads over the past few days so why do I still not receive any tech support?
I was home, I can reply on what I know, but not when I need information available only from Arturia's internal servers.
« Last Edit: November 12, 2013, 05:17:37 pm by Bruno@arturia »
Bruno
Arturia Hardware

nuodeep

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Re: +1 Octave led not working
« Reply #9 on: November 13, 2013, 09:12:30 pm »
Hi, I didn't get the email. Could you resend it? is it also possible to get the calibration procedure for future reference?

Thanks.

Bruno@arturia

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Re: +1 Octave led not working
« Reply #10 on: November 14, 2013, 03:21:53 pm »
done
Bruno
Arturia Hardware

nuodeep

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Re: +1 Octave led not working
« Reply #11 on: November 22, 2013, 03:04:56 am »
done

Hi Bruno I got your email asking me if "I got your email" bu there was no information related to my issue.

Will you be able to send me the info I requested?

Bruno@arturia

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Re: +1 Octave led not working
« Reply #12 on: November 22, 2013, 10:13:56 am »
I really think you have a trouble with your incoming mail box, spam filter or antivirus or something.

You opened the case -> the support guy sent you the technotes. 10/21
You told me on the forum you haven't received I sent it to you again. 11/14
You replied at support David sent to you again 11/20

please find it enclosed
« Last Edit: November 22, 2013, 10:16:53 am by Bruno@arturia »
Bruno
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Bruno@arturia

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Re: +1 Octave led not working
« Reply #13 on: November 22, 2013, 10:14:58 am »
VCO tuning
Bruno
Arturia Hardware

nuodeep

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Re: +1 Octave led not working
« Reply #14 on: November 27, 2013, 08:55:20 pm »
That's great, thanks for the info :)

 

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