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Author Topic: Unable to post tech support questions.  (Read 555 times)

jack

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Unable to post tech support questions.
« on: December 25, 2013, 07:42:21 am »
Hi,

I'm currently unable to post tech support questions. I fill out the form after logging in, but do not get a confirmation email and my tech support history does not recognise that I have submitted anything.
I'm not that worried about the tech support form, but I AM concerned about my brick of a piece of hardware that won't connect to Analog Lab. Please let me know how I can talk to someone about fixing the problems I've been having. I've just gotten a MiniLab, and it does not sync with either available version of MidiControl or Analog Lab, and it does not let me update hardware drivers as per the instructions in the available manual.

Please help!

crassclass

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  • don't go chasing dragonballs
Re: Unable to post tech support questions.
« Reply #1 on: January 07, 2014, 07:50:59 pm »
Having the same problem with support and won''t let me register my minilab so I can't download my software. Pretty ridicullous considering I just dropped $99 on this thing.

Dav1d

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Re: Unable to post tech support questions.
« Reply #2 on: January 08, 2014, 10:20:08 am »
crassclass : I have answered your request, but get back to me if you still have a problem of that kind
 :)

Brunokl

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Re: Unable to post tech support questions.
« Reply #3 on: January 14, 2014, 09:03:34 pm »
Hello, I'm having the same problem here! It says that the system will send me an email but nothing happens and my support request does not appear. It's been 3 weeks since I'm trying to get a new authorization code for my Analog Laboratory, because my old computer crashed, and I was unable to do so through the website. Can anyone help me with that?
Thanks

Dav1d

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Re: Unable to post tech support questions.
« Reply #4 on: January 15, 2014, 09:26:24 am »
mmm, not sure but Pier-Antoine seems to have answered you Thu, 02 Jan 2014 .
Anyway, I have PM you the mail.
 :)

Sans Nom

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Re: Unable to post tech support questions.
« Reply #5 on: January 20, 2014, 10:51:30 pm »
Same problem here. I submited a support request 3 times concerning my microbrute, but got no confirmation email nor case number. Thanks for your help.

mmp

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Re: Unable to post tech support questions.
« Reply #6 on: February 06, 2014, 03:53:52 pm »
I have a different problem.  I get the email, but when I try to go to the fogbugz server, safari tells me there is no such server so it doesn't connect.

ikt

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Re: Unable to post tech support questions.
« Reply #7 on: February 22, 2014, 08:47:33 am »
I think Arturia is just broken as a company. Nothing works. Same issues from thousands of users for two years.

Are you going out of business?

massive323

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Re: Unable to post tech support questions.
« Reply #8 on: March 21, 2014, 02:29:44 pm »
i'm having the same issue - i mailed 4 times this week and have only just realised that i've never recevied an email confirming it's been sent. is this a browser issue maybe (i'm using safari) - Anyhow, my minibrute arrived broke and i need help! what is the deal with the warranty...

Dav1d

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Re: Unable to post tech support questions.
« Reply #9 on: March 21, 2014, 03:46:10 pm »
massive323,ikt  : Jerome answers you..
mmp: As this is related to Origin, the unit will go in France in the week

massive323

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Re: Unable to post tech support questions.
« Reply #10 on: March 25, 2014, 10:16:05 am »
hi david, i've heard nothing at all from Jerome - was he supposed to mail me?

Jerome Arturia

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Re: Unable to post tech support questions.
« Reply #11 on: March 25, 2014, 11:03:45 am »
massive323: I resent you a mail on your tech support case. PM me if you don't receive it.

Best,

Jerome

Jerome Arturia

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Re: Unable to post tech support questions.
« Reply #12 on: March 25, 2014, 11:27:37 am »
Hi all,

Just to let you know that the tech support form has been updated and runs again. Therefore, I'll invite you to resend your requests.

We apologize for the temporary inconvenience caused.



 

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