Author Topic: Support?!? (Read 7242 times)

oblivian · « **on:** June 13, 2007, 08:19:18 pm »

I need to contact support immediately, but I can't find any contact information. I have scrutinized the web pages, but all I can find is a FAQ. Every god damn link is a mary-go-round. No phone numbers, no addresses...

Appearantly you have to register to get support, but the form wont accept my license number, which is why I want to get in tough with Arturia in the first place. (It's like these, "Can't get online? Well, send an e-mail" companies...)

So, can someone please enlighen me? How do I get in contact with Arturia/support?

Please advice and thanks.

Vincent T · « **Reply #1 on:** June 14, 2007, 09:01:41 am »

Hello,

I can answer your questions here if you want.
what is your problem?

oblivian · « **Reply #2 on:** June 14, 2007, 10:49:26 am »

Hi Vincent,

Well, the provided license number on the enclosed "credit card" doesn't work.

Please advice,

Best regards.

oblivian · « **Reply #3 on:** June 14, 2007, 01:09:32 pm »

Is there a phone number I can call? I sent an email to arturia_support@arturia.com and received a "Case number", but I still haven't heard anything, apart from the standard auto-reply.

Vincent T · « **Reply #4 on:** June 14, 2007, 02:31:59 pm »

Hello,

The provided license number on the enclosed "credit card" doesn't activate the software, or doesn't allow you to register on the website?

oblivian · « **Reply #5 on:** June 14, 2007, 03:19:34 pm »

Yes, that is correct. And to receive support I need to register so it's catch-22. But to clearify, the enclosed license number on the "credit card" doesn't work. I have typed it several times, with and without dashes, backwards, you name it... I also bought the CS80V and there was no problem what so ever with that registration.

Vincent T · « **Reply #6 on:** June 14, 2007, 03:24:07 pm »

hmmmm..you didn't answer my question....

oblivian · « **Reply #7 on:** June 14, 2007, 03:29:10 pm »

I am not sure what you are asking. My problem is that the provided license number doesn't work. I can't register/install the software, nor can I register the software online to get technical support.

Please advice further.

Vincent T · « **Reply #8 on:** June 14, 2007, 03:57:35 pm »

could you send me your name, registration code, etc... by private mail?

Vincent T · « **Reply #9 on:** June 14, 2007, 04:23:59 pm »

okay,
had your mail..
apparently it's an error, the serial doesn't look like an ARP serial...
I will send you by mail a working serial as soon as possible (in a few hours)

oblivian · « **Reply #10 on:** June 14, 2007, 04:33:31 pm »

OK, thanks.

Vincent T · « **Reply #11 on:** June 14, 2007, 05:36:14 pm »

Where did you buy the software? could you send me the invoice by mail?
vincent.travaglini (at) arturia.com

Vincent T · « **Reply #12 on:** June 15, 2007, 09:30:09 am »

Hello,
I sent you your new *valid* license number..