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Author Topic: MINIMOOG V 2.0 registration/authorization resources  (Read 8243 times)

Antoine

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MINIMOOG V 2.0 registration/authorization resources
« on: April 24, 2009, 05:41:03 pm »
Once you installed the latest Minimoog-V 2.0 update, make sure to attentively follow the steps described here:

Optionally, we have redacted a document with the full process for Minimoog-V 2.0 newcomers (registration + authorization):
« Last Edit: May 28, 2009, 06:21:48 pm by Antoine »
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Suntower

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Re: MINIMOOG V 2.0 registration/authorization resources
« Reply #1 on: April 24, 2009, 11:40:33 pm »
Hi,

I've e-mailed support 2x with no reply. I am a registered 1.6 user but when I go to the licence page there is NO button to request a MiniMoog 2 activation code. Please help.

Thanks,

---JC

kirkagur

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Re: MINIMOOG V 2.0 registration/authorization resources
« Reply #2 on: April 27, 2009, 02:54:59 pm »
Same problem here!

Antoine

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Re: MINIMOOG V 2.0 registration/authorization resources
« Reply #3 on: April 27, 2009, 03:06:03 pm »
@Suntower
You sent 2 requests, you got 2 answers, your case is solved & closed.  :)

@Kirkagur
Please send a Technical Support request via your user account, with any useful element, screenshot, etc.
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cocodile

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Re: MINIMOOG V 2.0 registration/authorization resources
« Reply #4 on: April 28, 2009, 12:15:05 am »
Hi Antoine,

perhaps you could help me to. I have the problem, that i bough Arturia Minimoog V with the buy one get one free. I chose jupiter 8 as the second instrument and that was automatically registered and the syncrosoft dongle was in use. for minimoog V i only had to put in my "license number" with the cd installation and everything was ok. now i wanted to register my minimoog V but the license key of the plastic card wasn't accepted. so i don't know how to register my minimoog V to use minimoog V2...
i wrote 2 emails i think, but didn't get an answer. i don't belive its a spam problem but perhaps i could get better response here. Would be nice if you could answer.

thx

Antoine

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Re: MINIMOOG V 2.0 registration/authorization resources
« Reply #5 on: April 28, 2009, 01:40:30 pm »
@cocodile
Handling such users issues from the forums is not efficient at all: confidentiality and traceability imperatives are broken.
Please log in your Arturia account, and ask for Tech Support from there (even if from Jupiter-8V registration).
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cocodile

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Re: MINIMOOG V 2.0 registration/authorization resources
« Reply #6 on: April 29, 2009, 05:45:09 pm »
hi antoine,

thanks for the answer. i wrote several times to the technical support, i think 6 days passed since the first mail. i thought perhaps they didn't get my email. i didn't want to blame anyone here. i'm just wondering why there is not an answer.

i hope i'll get one soon. i have no idea what to do...

Antoine

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Re: MINIMOOG V 2.0 registration/authorization resources
« Reply #7 on: April 29, 2009, 07:01:58 pm »
I processed your case this afternoon, please check your mailbox.  ;)
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michel

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Re: MINIMOOG V 2.0 registration/authorization resources
« Reply #8 on: April 30, 2009, 02:16:35 pm »
One question, (may be a stupid question) ¿can i instal minimoog v 2 in two computers, (one laptop with internet, and my studio audio pc, without internet.

Ah! my laptop when i doble click for play the minimoogv2 say:
Application 'minimoog V 2' has caused the following error:
 
No eLicenser connected.


Options:
 - For troubleshooting information click <Help>.
 - Connect a valid eLicenser and click <Retry>.
 - Click <Cancel> to abort.

help.     retry.   cancel.


if i click retry nothing, if i click cancel the laptop say:

Attention: If you cancel this operation the application might crash.
 
 
 
 
Options:
 - For troubleshooting information click <Help>.
 - Connect a valid eLicenser and click <Retry>.
 - Click <Cancel> to abort.
And then i click cancel, (no more options) and... "file not found"

And my audio pc, can not transfer the license number.

Thank you.


« Last Edit: April 30, 2009, 02:37:40 pm by michel »

Antoine

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Re: MINIMOOG V 2.0 registration/authorization resources
« Reply #9 on: April 30, 2009, 02:53:22 pm »
The answer might be somewhere around.
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michel

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Re: MINIMOOG V 2.0 registration/authorization resources
« Reply #10 on: April 30, 2009, 03:15:21 pm »
Thank you very, now i am doing this in the laptop, and the syncrosoft license control say me:

no elicenser found.


Must i install the version 2 with the original disc? may be.

Antoine

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Re: MINIMOOG V 2.0 registration/authorization resources
« Reply #11 on: May 07, 2009, 11:47:04 am »
According to the EULA, you can run Analog Factory on only one machine, and you don't need any hardware dongle to strictly operate it.
But, if you want to use it on several computers (one at a time) the license must be stored on an external device, allowing this particular comfort of use. Even, this prevents any license loss in case of hard drive crash, or simple system failure.

So, to sum-up:
_ to use Analog Factory on 1 computer, you don't need any USB-eLicenser hardware dongle.
_ to use Analog Factory on 2 or more computers, you need a USB-eLicenser hardware dongle.
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Russo

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Re: MINIMOOG V 2.0 registration/authorization resources
« Reply #12 on: May 20, 2009, 07:11:29 pm »
Hi Antoine,
I am having difficulty to find the field in Syncrosoft License Control panel to paste the authorization you provided upon registration. It does not have a field to Paste and it does not have a Copy command anywhere. You can Download, Transfer and Remove only...

The link you provided - "Step-by-step guide to Registration and Activation" - in your first posting in this topic is broken. There is no webpage with the document, at least that what my Firefox is saying.

The link that is provided in the final registration window - For more information on the syncrosoft protection, click here - gets you to a page that says "Please note that Syncrosoft is not providing user support for the eLicenser DRM solution anymore." You can go to download a newest version of the App, but that's it.

Can you please post a document that actually shows the Syncrosoft License Control Center windows and gives you steps on how to authorize MiniMoog V2?

Going in circles here...

:: Russo ::

Antoine

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Re: MINIMOOG V 2.0 registration/authorization resources
« Reply #13 on: May 25, 2009, 11:09:22 am »
Hi Russo,
Seems a filthy typo was included in the link, here is the correct one.

[EDIT: fixed link]
« Last Edit: June 02, 2009, 09:20:26 am by Antoine »
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Russo

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Re: MINIMOOG V 2.0 registration/authorization resources
« Reply #14 on: May 27, 2009, 06:13:23 am »
Funny, but "correct one" link doesn't work either...

 

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