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Author Topic: Your Arturia License number IS NOT listed in our database ! => SOLUTION  (Read 6760 times)

Antoine

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Due to multiple database migrations during years, some licensing conflicts have raised these last days. To avoid any mass error we handle each one manually, not a big problem but as I saw many requests in many different threads, and as I like things to be clear & clean:

Please forward me your license number via "Personal Message".

I will have a dive in the database, fix the issue, and get back to you asap.
When it's done, remember to get your activation code as described here, and authorize your favorite synthesizer as described there.

Antoine @ Technical Support.
« Last Edit: June 24, 2009, 03:26:18 pm by Antoine »
ex-Arturian

Optic

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File not found  :-\
 I have the same problem with my licence..

jonathan.kelley

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I have updated to Minimoog 2.0 and the system will not retreive my license. Unfortunatley I registered a long time ago under an email account I no longer have access to.
Can you please contact me to fix my licence; I purchased as part of the Vintage bundle.

John DeBorde

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hi - The new system won't allow me to add my serial numbers - it says they are already in the database. So...I can't email tech support to ask how to get them added so that I can get a synchrosoft code for minimoog 2. Kinda stuck here and I'd like to use the new update.

please advise.

thanks
john

Jaysonmichael@mac.com

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I also have this probelm...

I purchased the V Collection and everything else worked....

How do I fix this?

Antoine

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@John: please check your private mailbox.

@Jayson: please send me your serial (license) number through private mailbox.
ex-Arturian

NEXUS2059

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The same message is displayed to me.

The license of "minimoog v" that I own cannot register.

Why?It embarrasses it very much.  :-[

Please give the message to me.

Antoine

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As you (and everyone) can read on top of this topic: please forward me your license number via private mail.
ex-Arturian

NEXUS2059

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Thank you for reply  :)
"Contact" page sent from the license number.
Please check.

Antoine

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Can you see the little envelope under my penguin avatar? This is the link to the private mailboxes of each forum member, including me.
Please use it for this specific question (registration issues) only.
ex-Arturian

NEXUS2059

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Sent.
You should have received this time.
Please check.

tawia

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I also sent via private mail.

thanks

JTorrance

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I'm having the same issue as everyone else here;  I see a little blue square with a head in it, an IM icon, and a little globe beneath Antoine's penguin, but no envelope (I am logged in correctly...).  I am rather eager to update my MiniMoog V to version 2.0 to see if the problem with the pitch going out when using the mod wheel to add vibrato has been fixed.  How will I get in touch;  does anyone have Antoine's e-mail address?

Thanks.  This emoticon:

 :'(

captures my sentiments capably.


Antoine

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I presume you found it finally!  ;)
ex-Arturian

JTorrance

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Thank you for the speedy service, Antoine...



 

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