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Author Topic: Registration details gone from my account - how to get support?  (Read 1608 times)

pekadan

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I've previously (in 2005-2006) registered Minimoog V and the Legacy Collection in my Arturia account. Now all the details are gone from my account, and I get an error message if I try to re-register them. I've send requests for help (with my registration details included) to Arturia a few times already via the contact form (since I have no licenses registered anymore, I can't reach technical support). I don't get any answers though, and I'm hoping this is because the forms get sent to the wrong department (otherwise appearently I'm being ignored  :( ). Where am I supposed to turn to get some help with this problem?  ???

Antoine

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Re: Registration details gone from my account - how to get support?
« Reply #1 on: May 14, 2009, 09:42:00 am »
Either we wait until those messages reach the Tech Support desk, either you proceed as described here.
I presume you will prefer the second item.  :)
ex-Arturian

pekadan

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Re: Registration details gone from my account - how to get support?
« Reply #2 on: May 14, 2009, 12:58:48 pm »
Hi Antoine! Thanks for answering!! Yes, I would prefer the second option since I've waited almost a month for an answer already.

It says in the thread I should send the license info via private mail. But which email address shall I send to? Maybe I'm stupid, I can't find that info anywhere.

Antoine

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Re: Registration details gone from my account - how to get support?
« Reply #3 on: May 14, 2009, 01:32:41 pm »
Can't you see a "PM" icon below my avatar?  ;)
ex-Arturian

pekadan

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Re: Registration details gone from my account - how to get support?
« Reply #4 on: May 14, 2009, 03:52:18 pm »
Oups, yes I can... Sorry! :-[  Will PM you now. Thanks again for helping!!

 

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