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Author Topic: Registration Nightmares  (Read 947 times)

Alderige

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Registration Nightmares
« on: June 10, 2010, 07:25:13 am »
Hello,

 I recently bought the Arturia V Collection and I am having the most horrid time trying to get the updates from Arturia...basically all the V2s are failing with an error:

eLicenser Control - Error

when I try to register online to get some tech support assistance I get this error instead:

This license number (****************) is already recorded in our database.

If you think this message is an error, please refer to our technical support team.

Please Help!!!!!!!!!! :(

Using latest MacOs, latest elicenser and Logic Express 9

Antoine

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Re: Registration Nightmares
« Reply #1 on: June 10, 2010, 10:21:36 am »
In your Arturia Account, click the "Authorization Troubleshooting" button, then at the bootm of the page the "Activation Support Request", this will lead you to a simplified form where you will paste your synths serial numbers.
We'll then fix it all shortly.
ex-Arturian

 

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