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Author Topic: Spark frozen in "Spark Updater"  (Read 521 times)

zulamun

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Spark frozen in "Spark Updater"
« on: December 08, 2011, 03:38:10 pm »
I bought the spark today, and installed the main software from the CD, and after that updated it with the latest version from the website.

When I started up the "Spark" software on my computer, it said I should update the spark controller, so I clicked okay. The updater then got stuck at 0% for over 30mins before it crashed, and left the spark itself just displaying "Spark Updater" on the LCD. I restarted the software, clicked update, but now it says that the spark controller is not connected. I restarted my computer, unplugged the USB, turned the spark on and off, but all it says is Spark Updater on the LCD and the software won't recognize it anymore, even after reinstalling the software.

Is there a way to reset the spark or a way to fix this? I just got this thing and haven't even been able to use it.

Kevin

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Re: Spark frozen in "Spark Updater"
« Reply #1 on: December 09, 2011, 09:50:47 am »
Hi zulamun,
Did you send a message to the technical support?
If not, please do it and we will find a solution to your problem.
Go to your account page: here.
Then go to "My Technical Support" section and click to new technical support request.
As soon as you get a case number, please send it to me.

Best
Kevin
Kevin
Soft Arturia

 

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