Dear user,
We have encountered a severe mail server failure by Monday 27th of February: a flaw has been exploited and literally millions of spams have filled the outbox, preventing normal operation and easy restoration. Some call this a filthy attack.
The server itself has been rebuilt, and backups restored, but some data loss is highly expected.
Notably, a consequent amount of
Technical Support correspondence, dated of this very day, has gone to the void instead of reaching their normal destinations.
If you are still waiting for an answer from us, however your case shows closed (in
your account), please email us back with your case number, this simple action will automatically reopen the case we will able to reply quickly.
We sincerely apologize for the inconvenience caused, we are doing our best to give you the best response in a timely manner.
Best regards,
Antoine.
