July 29, 2014, 04:36:34 am
Welcome, Guest. Please login or register.
Did you miss your activation email
News: Arturia's webmaster is glad to offer you these brand new forums ! Have fun using it and feel free to email any encountered problem at webmaster@arturia.com.

Arturia Forums



Author Topic: Registration number  (Read 408 times)

Viv Savage

  • Apprentice
  • *
  • Posts: 8
  • Karma: 0
Registration number
« on: March 31, 2012, 04:33:16 pm »
Yesterday I bought Spark VDM and two hours later I still had no number. I figured it could be nighttime there so this morning I sent an email to the sales department. They haven't reacted yet either (8 hours later).

What do I have to do to get a number to register the synth?

Thanks.

Antoine

  • Hero Member
  • *****
  • Posts: 1.052
  • Karma: 36
Re: Registration number
« Reply #1 on: April 02, 2012, 10:41:14 am »
Please consider we are open during normal business hours, so do not expect a fast reply during weekends.
I am ringing the smart people at the Sales department to check they received your mail and process it asap.
ex-Arturian

Viv Savage

  • Apprentice
  • *
  • Posts: 8
  • Karma: 0
Re: Registration number
« Reply #2 on: April 02, 2012, 10:54:22 am »
I didn't know that. Maybe something to put on the website, as I was fretting as to what/who/why something went wrong. If I'd known Arturia were closed for the weekend I'd have had more patience.

Anyway, the problem has been resolved.

Thanks Antoine and Denis.

Chessh

  • Apprentice
  • *
  • Posts: 9
  • Karma: 0
Re: Registration number
« Reply #3 on: April 12, 2012, 08:03:15 pm »
I have had the same problem and it is 5 days later and I have still not had my licence number either despite several emails and posting another thread...very disappointed and wondering when it will get sorted!! :(

 

Carbonate design by Bloc
SMF 2.0.2 | SMF © 2011, Simple Machines