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Author Topic: Registration number  (Read 1768 times)

Viv Savage

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Registration number
« on: March 31, 2012, 04:06:16 pm »
Yesterday I bought Spark VDM and two hours later I still had no number. I figured it could be nighttime there so this morning I sent an email to the sales department. They haven't reacted yet either (8 hours later).

What do I have to do to get a number to register the synth?

Thanks.

Antoine

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Re: Registration number
« Reply #1 on: April 02, 2012, 10:14:14 am »
Please consider we are open during normal business hours, so do not expect a fast reply during weekends.
I am ringing the smart people at the Sales department to check they received your mail and process it asap.
ex-Arturian

Viv Savage

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Re: Registration number
« Reply #2 on: April 02, 2012, 10:27:22 am »
I didn't know that. Maybe something to put on the website, as I was fretting as to what/who/why something went wrong. If I'd known Arturia were closed for the weekend I'd have had more patience.

Anyway, the problem has been resolved.

Thanks Antoine and Denis.

Chessh

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Re: Registration number
« Reply #3 on: April 12, 2012, 07:36:15 pm »
I have had the same problem and it is 5 days later and I have still not had my licence number either despite several emails and posting another thread...very disappointed and wondering when it will get sorted!! :(

 

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