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Author Topic: Update failure  (Read 540 times)

MOOGAudio

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Update failure
« on: June 26, 2012, 07:53:35 pm »
Hi, new to the forums. I'm an employee for MOOG Audio in Toronto, ON.

We have an Origin Desktop that has never been able to update properly since we received it. I believe it's still running version 1.0? We tried to run the update that was released today and the Origin just doesn't sync with the software. I see that in the pdf instructions it says to send the log file to Phillipe via a "file transfer utility"? I was hoping someone could point me in the right direction?

Thanks!

Philippe

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Re: Update failure
« Reply #1 on: July 10, 2012, 03:54:11 pm »
If you're connecting your Origin to a Mac, there's a patched version of Origin Connection you can find here:

http://www.arturia.net/filesharing/www/?action=d&id=96702410457990403900635460612

If it still doesn't work then the logs would be very useful to me. To send them you can open a case with the support attaching the logs, or may be send me a "private" mail thru this forum.
Origin Lead  Developer

Philippe

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Re: Update failure
« Reply #2 on: July 10, 2012, 04:02:34 pm »
You can also use the "Additional options" which are located under the text window where you type a message to this forum. When you disclose these options by clicking on the small rectangle on the left of the "Additional options" text (on a Mac computer), you'll find an "Attach" option.
Origin Lead  Developer

MOOGAudio

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Re: Update failure
« Reply #3 on: August 18, 2012, 08:26:39 pm »
Okay, this finally worked. Thanks.

 

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