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Author Topic: hardware of software problems ?  (Read 821 times)

Gnozis

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hardware of software problems ?
« on: June 27, 2012, 05:06:04 pm »
Hi,I just have my spark tested and my problem is that when I hit the open hi-hat button the hi tom is played or sometimes I get no sound at all.
I was thinking to send the controller back or is it the software that don't match with the controller because I used the software v1.4.1 and the controller has v1.1.2.
Who can help me out?
Thanks!

Koshdukai

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Re: hardware of software problems ?
« Reply #1 on: June 27, 2012, 06:50:21 pm »
those are the latest versions on the software and controller firmware.

does that happen on any Project ?

Gnozis

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Re: hardware or software problems ?
« Reply #2 on: June 27, 2012, 09:26:08 pm »
yes it's happen on every project and now it's getting worsen.
by every touch somewhere on the controllerboard the hi tom lighten up  ???

Kevin

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Re: hardware of software problems ?
« Reply #3 on: June 29, 2012, 09:28:48 am »
Hi,
can you confirm that it only happens when you press the pad on the controller and not when you are clicking on the pad on the software.

Kevin
Kevin
Soft Arturia

Koshdukai

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Re: hardware or software problems ?
« Reply #4 on: June 29, 2012, 10:41:15 am »
yes it's happen on every project and now it's getting worsen.
by every touch somewhere on the controllerboard the hi tom lighten up  ???
Looks like an "hyper-sensitive" sensor below that pad... I can actually almost simulate this if I bang the table where the controller is. Fortunately that's really an unusual thing for me to do ;D and the controller works fine under normal operation, but your problem reminded me of this little minor (to me) issue.

Gnozis

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Re: hardware or software problems ?
« Reply #5 on: June 30, 2012, 07:13:43 pm »
Hi,
can you confirm that it only happens when you press the pad on the controller and not when you are clicking on the pad on the software.

Kevin

Hi Kevin,
here is a video so you can see what's the problem
http://www.youtube.com/watch?v=t09Q5gtvu90

Kevin

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Re: hardware of software problems ?
« Reply #6 on: July 02, 2012, 09:25:10 am »
Hi,
youtube tells me that the video is private. Maybe you should set it as unlisted.

Kevin
Kevin
Soft Arturia

Gnozis

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Re: hardware of software problems ?
« Reply #7 on: July 02, 2012, 08:43:38 pm »
oops Kevin,I'm new in that  :-[...the link is now available  :)

http://www.youtube.com/watch?v=t09Q5gtvu90

Kevin

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Re: hardware of software problems ?
« Reply #8 on: July 03, 2012, 09:35:11 am »
This is definitely a hardware problem.
Go back to your dealer and ask for a replacement unit or a repair.

Kevin
Kevin
Soft Arturia

Gnozis

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Re: hardware of software problems ?
« Reply #9 on: July 03, 2012, 08:35:46 pm »
a new one is already waiting for me @ the music store  :)

Thanks for the replies here  :-*

 

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