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Author Topic: contrary to all the bad stories, i got great customer service!  (Read 371 times)

sihaz

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hi,

have been in touch with customer service twice in the past few weeks. both times Jerome answered within hours. first was a calibration glitch and he sent the instructions and the software to set things up correctly. then over the weekend my keyboard went the way of many others - key sticking up! emailed sunday afternoon, Jerome got back to me this morning, replacement keyboard in the post to me tomorrow for delivery by the end of the week. can't really ask for more than that ;-) just thought i'd balance out some of the horror stories as I think arturia have got their act together now.

cheers,

si

sihaz

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Re: contrary to all the bad stories, i got great customer service!
« Reply #1 on: June 03, 2014, 05:20:42 pm »
follow up email - package sent at 3pm today - tracking number provided. can't ask for more than that really!

sihaz

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Re: contrary to all the bad stories, i got great customer service!
« Reply #2 on: June 05, 2014, 10:59:59 pm »
And the keyboard arrived today. Perfect! 😊😊😊

Minijam

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Re: contrary to all the bad stories, i got great customer service!
« Reply #3 on: June 06, 2014, 07:32:45 am »
Lucky you. I had a case opened for this same issue 3 weeks ago and I'm not only still waiting for a new keybed, but my emails enquiring about any updates/progress don't seem to be getting a response.

 

sihaz

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Re: contrary to all the bad stories, i got great customer service!
« Reply #4 on: June 06, 2014, 10:50:34 pm »
Hi I contacted them via the contact page while logged in to my arturia account. They replied within a few hours. Give that a try if you haven't already...

 

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