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Author Topic: Bought the V-Collection 3.0 payed with PayPal and received an empty Mail  (Read 906 times)

gordiangleiss

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Hi there,

I'm a bit confused. Yesterday I've bought the V-Collection 3.0 payed with PayPal but received just an empty eMail:

Begin forwarded message:

From: "Arturia" <sales-inquiry@arturia.com>
Subject: ARTURIA Webstore Authorisation codes
Date: 26 September 2012 01:14:37 CEST
To: "ARTURIA Webstore customer" <.......>



Im trying to get in contact with Arturia but nobody answers. Whats wrong with them. I also opened I case on PayPal....

Anybody an aswer?

ATB

JDoo

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Re: Bought the V-Collection 3.0 payed with PayPal and received an empty Mail
« Reply #1 on: September 26, 2012, 08:24:19 pm »
While youre waiting for word from Arturia, you should double-check your email SPAM folder, to make sure the mail wasn't re-routed.  I think, it can take a day or two to get your links though.  G'luck..

gordiangleiss

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Re: Bought the V-Collection 3.0 payed with PayPal and received an empty Mail
« Reply #2 on: September 27, 2012, 03:26:12 pm »
still nothing and nothing in my spam folder.


this is shit!

tertior

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Re: Bought the V-Collection 3.0 payed with PayPal and received an empty Mail
« Reply #3 on: September 27, 2012, 07:57:15 pm »
You receive it tomorow  I thinks and if you not get it at 17 H00  pm I give you a phone for to join it  in PM.

dustin_m

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Re: Bought the V-Collection 3.0 payed with PayPal and received an empty Mail
« Reply #4 on: September 27, 2012, 11:10:33 pm »
I'm having exactly the same problem!  On the same day even.  Please let me know if you find a way to get in contact with them.  I've been emailing and filling complaints with no response from anyone..   >:(  Is it a French holiday all this week or something?

Sean W

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Re: Bought the V-Collection 3.0 payed with PayPal and received an empty Mail
« Reply #5 on: September 28, 2012, 02:06:45 am »
We just found an issue in the Arturia online store that affected a handful of V-Collection3 purchases made after September 25th, 10:30pm (French time), which generated empty emails instead of the serial number and unlock code.
This should be fixed tomorrow (September 28th), and all the pending serials will be sent (except Gordian who cancelled his order).
We apologize for the inconvenience.

Sean W

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Re: Bought the V-Collection 3.0 payed with PayPal and received an empty Mail
« Reply #6 on: September 28, 2012, 06:11:51 pm »
The issue has been fixed and the pending serials have been sent.

 

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