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Author Topic: V Collection Purchase Help  (Read 707 times)

benmarsh

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V Collection Purchase Help
« on: March 25, 2014, 10:31:26 am »
Hi,

I purchased the V Collection on Sunday, but I've not yet had a confirmation email through about this.

I tried to email you via the support page but it appears to be broken - the page throws an error (something about the mail() function) when attempting to submit an email...

I paid via credit card and the reference number was 000000032028. Please PM me for any more details.

Thanks,
Ben

Jerome Arturia

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Re: V Collection Purchase Help
« Reply #1 on: March 25, 2014, 11:05:38 am »
Hi Ben,

I've PMed you your download information.

Best,

Jerome

benmarsh

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Re: V Collection Purchase Help
« Reply #2 on: March 25, 2014, 11:25:31 am »
Thanks Jerome, info received.

I also received another mail related error when trying to create an account on the main arturia.com site - I'm sure your web dev team are on the case with these!?

Cheers,
Ben

benmarsh

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Re: V Collection Purchase Help
« Reply #3 on: March 25, 2014, 11:47:34 am »
Hi Jerome,

I'm trying to get my activation code for V Collection 3, but I'm unable to create a new account on the site.

I'm getting the email error when registering, from which I assume I need the email to confirm my account...?

Can you help?

Thanks,
Ben

Dav1d

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Re: V Collection Purchase Help
« Reply #4 on: March 25, 2014, 01:47:54 pm »
mmm, What is the error message exactly?

benmarsh

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Re: V Collection Purchase Help
« Reply #5 on: March 25, 2014, 02:12:26 pm »
Errors shown in the attachments.

1) I tried to created another account using a different email address, and got the same error as the first time I tried to sign up.

2) I tried to reset the password on my original registration, and got that error.

benmarsh

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Re: V Collection Purchase Help
« Reply #6 on: March 25, 2014, 02:15:36 pm »

Jerome Arturia

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Re: V Collection Purchase Help
« Reply #7 on: March 25, 2014, 04:11:47 pm »
benmarsh: could you try with an other browser?


SiriusOne

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Re: V Collection Purchase Help
« Reply #8 on: March 25, 2014, 11:59:26 pm »
Hi,
My situation is the same as the OP's.  Sunday 23rd March from Australia purchase of VCollection via Steinberg Offer. I've emailed from the website with no response as well.  Could someone look into it for me please

My invoice was Invoice ID:93772.

Thanks

monsterjazzlicks

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Re: V Collection Purchase Help
« Reply #9 on: March 26, 2014, 12:51:00 am »
Hi Jerome,

Not sure if you got my email reply and screenshot this afternoon but I am still not able to acquire my ACTIVATION CODE ??

More annoyingly, it is evident that both of my messages to Tech Support on Monday have not sent/arrived because I did not receive a confirmation email, and there are no Technical cases listed as 'raised' in My Account, and also I later discovered that a customer is not entitled to submit a 'Support Request' unless they have already registered an Arturia product !!

I have spent TWO HOURS again today on this and also Steinberg Tech Support tried (via remote-access of my PC) and they were also unsuccessful.

I paid for the software on Saturday and it is Wednesday tomorrow !!  This is really not good service at all I am sorry to say.

Thank you.

Paul Seaman
Nord Stage Classic 88 (Revision B), Fender Rhodes Suitcase, Fender Rhodes Stage, Hohner E7 Clavinet, Mini Moog Model D, Multi Moog, Yamaha DX7 (Mk1) & DX21, Roland Juno 6, Roland XV-5050 (module).

Sibelius 7 / Cubase Artist 7.5

Jerome Arturia

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Re: V Collection Purchase Help
« Reply #10 on: March 26, 2014, 09:12:43 am »
SiriusOne: I PMed you your download information.

monsterjazzlicks: I also sent you a PM

burku

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Re: V Collection Purchase Help
« Reply #11 on: March 26, 2014, 09:58:45 am »
Hi,

I'm waiting for my download link and activation code as well. The order was placed on
Monday 24.March. Invoice ID 93953.
This is worse than snail mail  :)

Regards, Urs

Jerome Arturia

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Re: V Collection Purchase Help
« Reply #12 on: March 26, 2014, 11:12:31 am »
burku: Check your PM ;)

Best,

Jerome

burku

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Re: V Collection Purchase Help
« Reply #13 on: March 26, 2014, 11:23:05 am »
Merci, Jerome.  :)

monsterjazzlicks

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Re: V Collection Purchase Help
« Reply #14 on: March 26, 2014, 03:03:45 pm »
Got PM's and new CODES !!

thanks  ;D
Nord Stage Classic 88 (Revision B), Fender Rhodes Suitcase, Fender Rhodes Stage, Hohner E7 Clavinet, Mini Moog Model D, Multi Moog, Yamaha DX7 (Mk1) & DX21, Roland Juno 6, Roland XV-5050 (module).

Sibelius 7 / Cubase Artist 7.5

 

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